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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)

A) provide customers with return packaging in case they decide to exchange products
B) get expert supervision while the IT team installs the new devices to ensure it is done correctly
C) get installation training to help the customer stay involved in each step of the process
D) optimize the customer's IT resources with expert deployment
E) achieve global consistency in the installation and setup of devices

2. Which statement is true about a custom service contract compared to a standard service contract?

A) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
B) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
C) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
D) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.

3. What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?

A) HP Services offerings within the Deploy stage
B) Offsite Repair
C) Defective Media Retention
D) HP base warranty

4. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Support Center
B) HP Cross Sell Solution
C) HP Cirrus
D) HP Sales Central

Solutions: