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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A) Identifying things your customer's employees say they're missing in their IT support today
B) Assuming all customers need the same set of blueprints to get them where they need to go
C) Asking leading questions to understand your customers' pain points
D) Focusing only on asking questions related to services solutions since hardware is separate
E) Actively listening and taking notes

2. What are the benefits that Premium+ Support provides to customers? (Select three.)

A) 24x7 remote support in all countries where HP provides coverage
B) Automated ticketing streamlines & expedites repairs with high-quality support
C) Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
D) Ability to monitor the entire customer fleet of HP and non-HP devices
E) Availability for purchase throughout the entire product lifecycle

3. Which features do the Predefined Asset Tags include? (Select two).

A) Device data that can include HBMA, UUID, WLAN, Serial Number, PKID, and MAC address
B) Custom logo
C) BIOS asset tagging
D) Predefined artwork and placement of the tag on the device chassis and/or packaging

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