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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Support Center
B) HP Cross Sell Solution
C) HP Cirrus
D) HP Sales Central

2. In which customer situation would you propose a services contract?

A) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
B) The customer uses only HP products.
C) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
D) The customer wants to pay upfront for both hardware and services.

3. Which statement is true about customer challenges relating to productivity?

A) Business leaders define productivity as their IT department's number one priority.
B) People who work remotely are half as productive as people who work in an office.
C) 90% of business leaders define distractions as IT's #1 challenge.
D) IT spends most of its time reacting to data breaches.

4. How do HP Services help customers save money and simplify processes? (Select two.)

A) They enable customers to concentrate on core business activities.
B) They cover 80% of out-of-warranty repairs.
C) They cover in-warranty devices from non-HP brands.
D) They limit unexpected costs.
E) They provide free delivery.

Solutions: