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Nortel NNCSS-Symposium Call Center Server Install. and Main : 920-105 Exam

920-105 Exam Questions
  • Exam Code: 920-105
  • Exam Name: NNCSS-Symposium Call Center Server Install. and Main
  • Updated: Aug 20, 2026
  • Q & A: 52 Questions and Answers
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Nortel 920-105 Exam Syllabus Topics:

SectionObjectives
Topic 1: Installation and Deployment- Installation procedures for Symposium Call Center Server
- Initial system configuration
- Hardware and software prerequisites
Topic 2: Troubleshooting and Support- System health verification
- Common installation and runtime issues
- Error diagnostics and resolution
Topic 3: Call Center Server Architecture- Symposium Call Center components overview
- Server roles and system architecture
- Call routing and call processing fundamentals
Topic 4: Configuration and Administration- Queue and routing configuration
- User and role management
- Agent and skillset configuration
Topic 5: Maintenance and Monitoring- System monitoring tools and logs
- Performance tuning and optimization
- Backup and recovery procedures

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