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Nortel Callpilot RIS.5.0 System Administrator : 920-183 Exam

920-183 Exam Questions
  • Exam Code: 920-183
  • Exam Name: Callpilot RIS.5.0 System Administrator
  • Updated: Aug 17, 2026
  • Q & A: 56 Questions and Answers
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Nortel 920-183 Exam Syllabus Topics:

SectionObjectives
CallPilot Services- Voice messaging services
  • 1. Voicemail system configuration
    • 2. Greeting and notification settings
      - Automated attendant features
      • 1. Menu tree configuration
        • 2. Call answering scripts
          System Administration- User and mailbox management
          • 1. Mailbox creation and configuration
            • 2. User permissions and access control
              - System configuration
              • 1. Voice messaging configuration
                • 2. Time/date and system parameters
                  CallPilot System Architecture- Software and operating environment
                  • 1. System services and processes
                    • 2. CallPilot Rls.5.0 software features
                      - CallPilot hardware and system components
                      • 1. Server architecture overview
                        • 2. Telephony integration with Nortel PBX
                          Telephony Integration- PBX integration
                          • 1. Call routing and call answering rules
                            • 2. Nortel Meridian / BCM integration concepts
                              - Dial plan and extensions
                              • 1. Call forwarding and voicemail routing
                                • 2. Extension mapping
                                  Maintenance and Troubleshooting- Backup and recovery
                                  • 1. Restore and disaster recovery
                                    • 2. System backup procedures
                                      - System diagnostics
                                      • 1. Fault isolation procedures
                                        • 2. Log analysis and system monitoring

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