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Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) : MB2-718日本語 Exam

MB2-718日本語 Exam Questions
  • Exam Code: MB2-718J
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
  • Updated: Jul 23, 2026
  • Q & A: 90 Questions and Answers
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What is the duration of the MB2-718 Exam

  • Passing Score: 700/1000
  • Length of Examination: 150 minutes
  • Number of Questions: 45-60
  • Format: Multiple choices, multiple answers

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionObjectives
Reporting and analytics- Customer service reporting
  • 1. Monitor service performance metrics
    • 2. Use dashboards and reports
      Omnichannel and service automation- Service automation tools
      • 1. Automate workflows for service cases
        • 2. Configure routing rules
          Manage cases and service requests- Case lifecycle management
          • 1. Create and manage cases
            • 2. Route cases using queues
              • 3. Escalate and resolve cases
                - Service level management
                • 1. Track SLA compliance
                  • 2. Configure SLAs
                    Configure Microsoft Dynamics 365 for Customer Service- Set up and configure customer service applications
                    • 1. Configure system settings and preferences
                      • 2. Manage security roles and business units
                        • 3. Configure service management settings
                          Knowledge management- Knowledge base configuration
                          • 1. Create and publish knowledge articles
                            • 2. Search and use knowledge articles

                              Customer Reviews

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