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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A) Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
B) Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
C) Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
D) Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

2. UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A) Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
B) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
C) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
D) Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products

3. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A) Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
B) Model the router as an attribute of the business internet offer with a default value of 'included'
C) Model the router technical product and decompose it from the business internet offer.
D) Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

4. Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

A) Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
B) Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
C) Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
D) Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account

5. A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A) This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
B) Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
C) Product Model use hierarchical modeling which is natively supports EPC
D) Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
E) Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well

Solutions: