Prepare Important Exam with 220-1202 Exam Dumps(2026)
Pass Exam Questions Efficiently With 220-1202 Questions
NEW QUESTION # 30
An administrator received an email stating that the OS they are currently supporting will no longer be issued security updates and patches. Which of the following is most likely the reason the administrator received this message?
- A. The built-in security software is being removed from the next OS version
- B. A new version of the OS will be released soon
- C. Support from the computer's manufacturer is expiring
- D. The OS will be considered end of life
Answer: D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
When an OS reaches its end of life (EOL), it no longer receives updates or support, including critical security patches.
From the Quentin Docter Study Guide:
"End-of-life means the manufacturer no longer supports the OS with updates or security patches, which exposes systems to vulnerabilities unless upgraded".
All-in-One Exam Guide adds:
"End-of-life notifications serve as a final warning that continued use of the OS will be insecure and unsupported. It's crucial for administrators to plan migration".
NEW QUESTION # 31
A user is unable to use the latest version of an application on a legacy, personal tablet. Which of the following is most likely the reason?
- A. The tablet is infected with malware
- B. The OS is end-of-life
- C. Space is inadequate
- D. MDM is blocking updates
Answer: B
Explanation:
The OS is end-of-life, which prevents the latest version of the application from being supported or installed on the legacy tablet.
NEW QUESTION # 32
A technician wants to prevent electrical damage while disassembling a device. The technician turns off the device. Which of the following should the technician do next?
- A. Place the computer on an antistatic mat
- B. Work on a plastic surface
- C. Place components in antistatic bags
- D. Connect a wrist strap to a metal frame
Answer: D
Explanation:
The correct answer is D. Connect a wrist strap to a metal frame, because this action directly prevents electrostatic discharge (ESD), which is one of the most common causes of accidental hardware damage during device disassembly. Even when a device is powered off, static electricity stored in the technician's body can discharge into sensitive components such as RAM, CPUs, and system boards.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, the most effective way to prevent ESD is to equalize electrical potential between the technician and the device. An ESD wrist strap, when connected to a grounded metal surface such as a computer chassis, safely dissipates static electricity before it can damage components.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that while antistatic mats and bags are useful, they are secondary controls. The wrist strap provides continuous grounding throughout the repair process, whereas mats and bags only protect components when they are placed on or inside them.
The Mike Meyers / Mark Soper Lab Manual reinforces that working on plastic surfaces does not guarantee grounding, and placing components in antistatic bags is something done after removal, not immediately after powering down.
Therefore, once the device is turned off, the next and most important step is to connect a wrist strap to a metal frame, making D the correct answer.
NEW QUESTION # 33
Which of the following types of social engineering attacks sends an unsolicited text message to a user's mobile device?
- A. Impersonation
- B. Spear phishing
- C. Vishing
- D. Smishing
Answer: D
Explanation:
Smishing is the act of sending fraudulent messages via SMS or other texting platforms to trick users into revealing sensitive information or clicking malicious links. This distinguishes it from phishing over email (spear phishing), voice calls (vishing), or in-person deception (impersonation).
NEW QUESTION # 34
A vendor normally releases security patches for its operating system on a monthly basis. An administrator receives an email from the vendor that says the vendor has published a patch for a zero-day flaw in its operating system outside of the normal patch schedule. Which of the following actions should the administrator take first in order to properly address this issue in a production environment?
- A. Wait until the next monthly patch is issued and deploy it with those updates.
- B. Deploy the patch to a small number of computers in order to test it in a lab.
- C. Immediately deploy the patch to all company-owned computers.
- D. Delay the patch deployment to not interfere with the production environment.
Answer: B
Explanation:
Testing the zero-day patch on a limited set of systems first ensures it does not negatively impact the production environment before wider deployment.
NEW QUESTION # 35
A technician verifies that a malware incident occurred on some computers in a small office. Which of the following should the technician do next?
- A. Quarantine the infected systems
- B. Educate the end users
- C. Disable System Restore
- D. Update the anti-malware and scan the computers
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Once a malware incident has been confirmed, the immediate next step is to contain the threat. Quarantining infected systems prevents the malware from spreading to other devices and isolates the malicious code for further analysis or remediation.
B: Educating end users is important but occurs later in the incident response process.
C: Disabling System Restore is part of cleanup, not containment.
D: Updating and scanning should occur after the system is quarantined to prevent further infection or spread.
Reference:
CompTIA A+ 220-1102 Objective 2.5: Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.
Study Guide Section: Malware removal best practices - Step 2: Quarantine the infected system
NEW QUESTION # 36
A high percentage of users at an office store documents on their local computers. The office needs to migrate to the next version of Windows. Which of the following methods should a technician use?
- A. In-place upgrades
- B. Zero-touch deployment
- C. Remote network install
- D. Clean install
Answer: A
Explanation:
The correct answer is C. In-place upgrades, because this migration method preserves existing user data, applications, and settings while upgrading the operating system to a newer version. Since a large percentage of users store documents locally, maintaining those files during the upgrade is a key requirement.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, an in-place upgrade replaces the operating system files while keeping user profiles, installed applications, and local data intact. This significantly reduces the risk of data loss and minimizes disruption to users.
The Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide explains that clean installs erase the existing OS and require data backup and restoration, which is time-consuming and risky when users store files locally. Zero-touch deployments are automated but typically rely on standardized images and centralized data storage, which does not align with this scenario.
The Mike Meyers / Mark Soper Lab Manual reinforces that in-place upgrades are ideal when preserving user environments is a priority and when systems already meet the requirements for the newer OS.
Because the goal is to upgrade Windows while retaining locally stored documents, in-place upgrades are the most appropriate solution, making C the correct answer.
NEW QUESTION # 37
A company wants to perform an in-place upgrade of operating systems on all workstations. All types of removable storage are disabled for security reasons. Which of the following is the best way to upgrade while keeping security settings in place?
- A. Copying the ISO file to each workstation and executing
- B. Setting up image deployment for PXE
- C. Using an external hard drive to upgrade the OS
- D. Using a hardware token to access upgrade files
Answer: B
Explanation:
PXE image deployment allows operating system upgrades to be performed over the network without enabling removable storage, maintaining the company's security restrictions while upgrading all workstations efficiently.
NEW QUESTION # 38
Thousands of compromised machines are attempting to make fake purchases from an online store. Which of the following is taking place?
- A. Spoofing
- B. Brute-force attack
- C. SQL injection
- D. DDoS
Answer: D
Explanation:
The correct answer is C. DDoS (Distributed Denial-of-Service), because the attack involves thousands of compromised machines, commonly referred to as a botnet, generating fraudulent traffic against an online service. Although the activity includes fake purchases, the scale and distributed nature indicate an attempt to overwhelm or disrupt the service.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, DDoS attacks use multiple systems to flood a target with traffic, exhausting server resources and preventing legitimate users from accessing the service. These attacks often involve compromised devices controlled remotely.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that DDoS attacks can take many forms, including HTTP request floods and application-layer attacks that mimic legitimate user actions, such as fake transactions.
The Mike Meyers / Mark Soper Lab Manual clarifies that brute-force attacks focus on credential guessing, spoofing involves identity falsification, and SQL injection targets database queries. None of those specifically require thousands of compromised machines.
Because the defining characteristics here are scale, distribution, and coordinated malicious activity, the correct classification is a DDoS attack, making C the correct answer.
NEW QUESTION # 39
Performance on a user's smartphone is degrading. Applications take a long time to start, and switching between windows also takes a long time. Which of the following diagnostic steps should a mobile technician take first?
- A. Check the phone's battery state
- B. Restore the phone to factory settings
- C. Restart the phone
- D. Uninstall unneeded applications
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Thefirst stepin troubleshooting degraded mobile performance is typically arestart. This clears RAM and stops background processes that might be causing issues.
FromAll-in-One Exam Guide:
"Before taking invasive measures like a factory reset, always restart the device. A reboot clears temporary files and can significantly improve responsiveness."
NEW QUESTION # 40
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. What should the help desk management implement?
- A. Service-level agreements
- B. Knowledge base articles
- C. Standard operating procedures
- D. Call categories
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Standard Operating Procedures (SOPs)guide technicians through consistent and complete processes, including documentation.
FromTravis Everett - All-in-One Exam Guide:
"SOPs ensure that all required steps-such as data collection and issue description-are followed in every support interaction."
NEW QUESTION # 41
A user decides to switch to Windows from Linux and is trying to migrate data using an external USB hard disk. However, when the user connects the cable to the Windows machine, an error message appears stating the device must be formatted before it can be used. The hard disk works as expected when connected to the Linux machine. Which of the following should the user do to resolve this issue?
- A. Apply a firmware update from the PC manufacturer
- B. Update the file allocation system to exFAT
- C. Replace the cable with Windows-supported hardware
- D. Configure Windows firewall to allow data from Linux systems
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
The Linux machine likely formatted the drive in a file system like ext4, which Windows cannot natively read.
Reformatting the drive toexFATallows cross-platform compatibility.
FromAll-in-One Exam Guide:
"When migrating data between OSes, using a file system like exFAT ensures compatibility. Windows cannot read Linux-native file systems such as ext4 without third-party tools."
NEW QUESTION # 42
A technician is working on a complex, large-scale software deployment. In which of the following places would the technician most likely reference deployment instructions?
- A. File server
- B. Internal wiki
- C. Email
- D. User's desktop
Answer: B
Explanation:
The correct answer is D. Internal wiki, because an internal wiki is specifically designed to store, maintain, and centrally manage organizational knowledge, including deployment procedures, configuration standards, and troubleshooting documentation. Large-scale software deployments require accurate, up-to-date, and version-controlled instructions that can be accessed by multiple technicians.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, organizations commonly use internal knowledge bases or wikis to document standard operating procedures (SOPs), deployment guides, and escalation paths. These platforms allow content to be updated quickly as procedures evolve, which is essential for complex deployments.
The Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide emphasizes that internal wikis support collaboration and consistency. Unlike emails or files stored on individual systems, a wiki provides a single source of truth, reducing the risk of technicians following outdated or incorrect instructions.
The Mike Meyers / Mark Soper Lab Manual further explains that while file servers may store installation files and emails may contain announcements, neither is suitable for maintaining structured, searchable deployment documentation. A user's desktop is never an appropriate location for organizational procedures.
Because large-scale deployments require centralized, standardized, and continuously updated documentation, the most appropriate reference location is an internal wiki, making D the correct answer.
NEW QUESTION # 43
A company's IT policy requires the protection of sensitive data on employee laptops, especially those taken off premises. Recently, data theft on these devices has become a concern. Which of the following security measures should the company implement to safeguard the laptops?
- A. Full disk encryption
- B. VPN access
- C. Biometric authentication
- D. Intrusion detection software
Answer: A
Explanation:
Full disk encryption protects all data on a laptop by making the contents unreadable without proper authentication, preventing data theft even if the device is lost or stolen.
NEW QUESTION # 44
SIMULATION 1
You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.
INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response to continue the chat.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Answer:
Explanation:
First Chat Response: When the user mentions setting up a new router, the best initial response to maintain a helpful and professional tone is:
- Select reply: "I am happy to assist you today."
Second Chat Response: When the user states that they need to set up basic security settings:
- Select reply: "Is this the first router in your office?"
Third Chat Response: After learning it's a replacement router and the user is logged into the router's web page:
- Select reply: "The first thing you need to do is change the default password." Fourth Chat Response: For the response about password settings:
- Select reply: "Create a new password with an uppercase, a lowercase, and a special character." Fifth Chat Response: When the router prompts to reboot:
- Select reply: "Yes, reboot please."
NEW QUESTION # 45
A company wants to use a single operating system for its workstation and servers and avoid licensing fees. Which of the following operating systems would the company most likely select?
- A. Linux
- B. macOS
- C. Chrome OS
- D. Windows
Answer: A
Explanation:
Linux distributions are open-source and generally free of licensing fees, making them suitable for both desktop workstations and servers. Organizations can use the same Linux OS across all their systems without incurring per-seat or per-server costs, unlike proprietary systems such as Windows or macOS.
NEW QUESTION # 46
A technician is setting up a computer for a new user. A requirement is that the user's documents are stored on a network location and not locally on the computer. Which of the following should the technician configure?
- A. Security groups
- B. File attributes
- C. Folder redirection
- D. User Account Control
Answer: C
Explanation:
Folder redirection is used to automatically store user documents on a network location instead of the local computer.
NEW QUESTION # 47
Which of the following filesystems supports read and write operations for Windows, macOS, and Linux?
- A. ReFS
- B. ext4
- C. NTFS
- D. APFS
- E. exFAT
Answer: E
Explanation:
exFAT is supported by Windows, macOS, and Linux for both read and write operations, making it the most compatible file system among the options listed.
NEW QUESTION # 48
Which of the following is an example of an application publisher including undisclosed additional software in an installation package?
- A. Trojan
- B. Potentially unwanted program
- C. Ransomware
- D. Virus
Answer: B
Explanation:
A potentially unwanted program (PUP) refers to software bundled with an installer that the user did not explicitly request and that's often advertised or installed without clear disclosure. While not always malicious, PUPs can degrade performance or introduce unwanted behavior, matching the description of undisclosed additional software in a package.
NEW QUESTION # 49
Users access an internal application through a browser website. When a user is browsing the site a message appears that states it is not safe. The message also displays an Advanced Options button to continue or close the site. During security training, all users were told to close any site that displays this message. Which of the following should the technician do to resolve the issue?
- A. Add the site to a list of safe senders
- B. Move the site to a web-hosting company
- C. Install a Secure Sockets Layer certificate for the site
- D. Migrate the site to a different server
Answer: C
Explanation:
Installing a Secure Sockets Layer certificate ensures the website uses trusted HTTPS encryption, eliminating browser security warnings and allowing users to access the internal application safely without bypassing security alerts.
NEW QUESTION # 50
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