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HP Selling HP PPS ServiceOne Services Sample Questions:

1. What percentage of savings does HP Care Pack Services bring to customers compared to single out-of-warranty repairs?

A) 24%
B) 44%
C) 34%
D) 14%

2. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal? (Select two.)

A) HP Maintenance Kit replacement
B) HP Post Warranty Care Pack
C) HP Contractual Services
D) HP Defective Media Retention
E) HP Refresh Services

3. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Is there an RFP for services?
B) Would the customer benefit from an up-front payment?
C) Does the customer environment contain multi-vendor equipment to support?
D) Does the customer need to have one service agreement per serial number?
E) Would the customer fleet support solution benefit from onsite engineers?
F) Is it to cover new equipment?

4. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Asset Tagging
B) Printer and Accessory Installation
C) PC Tracking and Recovery
D) Offsite Repairs

5. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure the new devices are functioning and therefore are interested in repair services from the manufacturer. They have several offices and branch offices across the country. The customer would like to have one agreement that covers all of the fleet, independent of geography, offering the same service level.
Which offer best meets this customer's needs?

A) HP Accidental Damage Protection
B) HP Custom Contractual Services
C) HP Standard Contractual Services
D) HP Care Pack Services

Solutions: