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| Section | Objectives |
|---|---|
| Topic 1: IT Management Fundamentals | - IT organizational structures and roles - IT governance principles |
| Topic 2: Systems and Infrastructure Management | - Infrastructure components and lifecycle - Operations and maintenance management |
| Topic 3: Project and Service Management | - Project lifecycle and methodologies (e.g., Waterfall, Agile) - IT service management concepts (e.g., ITIL basics) |
| Topic 4: Information Security and Risk Management | - Risk assessment fundamentals - Security policies and compliance |
| Topic 5: IT Financial and Strategic Management | - IT budgeting and cost management - Alignment of IT strategy with business goals |
1. Which tool can be used to list project tasks vertically against project time frame listed horizontally?
A) PERT chart
B) Venn diagram
C) Gantt chart
D) Project model
2. A team tests a prototype prior to meeting with a company's client and discovers the "My Account" menu is not working. The team revises the code and presents a functioning prototype to the client.
Which advantage of prototyping does this describe?
A) Blueprint of the entire project
B) Early detection of coding errors
C) Detailed instructions for development
D) Static example of the finished product
3. Which Agile ceremony involves team members sharing their progress, plans, and obstacles?
A) Daily stand-up meeting
B) Sprint retrospective
C) Backlog refinement
D) Product demo
4. What is a customer relationship management (CRM) system used for?
A) To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
B) To increase customer loyalty and retention and increase an organization's profitability.
C) To provide fundamental decision-making support.
D) To improve supplier and customer relations and increase revenues.
5. What is a preliminary concern when moving disaster recovery operations to the cloud?
A) Regulatory challenges in some regions
B) Limited visibility into system performance
C) Multiple delays in data access during outages
D) Backup processes are interrupted
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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