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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A) Condition types
B) Credit Limit
C) External ID
D) Transfer status

2. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.

A) Page layouts
B) Mash-ups
C) Code list Restrictions
D) Language Adaptation

3. How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.

A) Use mass data maintenance to correct data directly
B) Use mass data maintenance to download and upload data
C) Use a custom data migration template to populate data
D) Use a standard data migration template to populate data

4. How do you restrict the completion of the main ticket when the related sub ticket are still open?

A) By enabling scoping questions
B) By creating workflowrule
C) By creating a user defined ticket status
D) By Activating fine tuning activities

5. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-customer
B) Business-to-consumer
C) Consumer-to-consumer
D) Business-to-business
E) Employee support

Solutions: