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Salesforce Certified Platform Data Architect Sample Questions:

1. A consumer products company has decided to use Salesforce for its contact center. The contact center agents need access to the following information in Service Console when a customer contacts them:
1. Customer browsing activity on its website stored on its on premise system
2. Customer interactions with sales associates at its retail stores maintained in Salesforce
3. Contact center interactions maintained in Salesforce
4. Email campaign activity to customer from its marketing systems.
What should a data architect do to fulfill these requirements with minimum development effort in Salesforce?

A) Use Salesforce Connect to integrate the website and the marketing system into Service Console using external objects.
B) Build custom components in Service Console to bring information from the marketing and website information.
C) Create web tabs in Service Console to show website and marketing activities.
D) Build customer view in Service Console with components that show website data and marketing data as mashup.

2. UC has a variety of systems across its technology landscape, including SF, legacy enterprise resource planning (ERP) applications and homegrown CRM tools. UC has decided that they would like to consolidate all customer, opportunity and order data into Salesforce as part of its master data management (MDM) strategy. What are the 3 key steps that a data architect should take when merging data from multiple systems into Salesforce? Choose 3 answer

A) Utilize an ETL tool to merge, transform and de-duplicate data.
B) Work with Stakeholders to define record and field survivorship rules
C) Install a 3rd party AppExchange tool to handle the merger
D) Create new fields to store additional values from all the systems.
E) Analyze each system's data model and perform gap analysis

3. Universal Containers (UC) uses the following Salesforce products:
- Sales Cloud for customer management.
- Marketing Cloud for marketing.
- Einstein Analytics for business reporting.
UC occasionally gets a list of prospects from third-party source as comma-separated values (CSV) files for marketing purposes. Historically, UC would load contact Lead object in Salesforce and sync to Marketing Cloud to send marketing communications. The number of records in the Lead object has grown over time and has been consuming large amounts of storage in Sales Cloud, UC is looking for recommendations to reduce the storage and advice on how to optimize the marketing Cloud to send marketing communications. The number of records in the Lead object has grown over time and has been consuming large amounts of storage in Sales Cloud, UC is looking for recommendations to reduce the storage and advice on how to optimize the marketing process.
What should a data architect recommend to UC in order to immediately avoid storage issues in the future?

A) Load the CSV files in an external database and sync with Marketing Cloud prior to sending marketing communications.
B) Continue to use the existing process to use Lead object to sync with Marketing Cloud and delete Lead records from Sales after the sync is complete.
C) Load the contacts directly to Marketing Cloud and have a reconciliation process to track prospects that are converted to customers.
D) Load the CSV files in Einstein Analytics and sync with Marketing Cloud prior to sending marketing communications;

4. Universal Container is Implementing salesforce and needs to migrate data from two legacy systems. UC would like to clean and duplicate data before migrate to Salesforce. Which solution should a data architect recommend a clean migration?

A) Set up staging data base, and define external IDs to merge, clean duplicate data, and load into Salesforce.
B) Define external IDs for an object, Insert data from one database, and use upsert for a second database
C) Define external IDs for an object, migrate second database to first database, and load into Salesforce.
D) Define duplicate rules in Salesforce, and load data into Salesforce from both databases.

5. Universal Container (UC) has around 200,000 Customers (stored in Account object). They get 1 or 2 Orders every month from each Customer. Orders are stored in a custom object called "Order c"; this has about 50 fields. UC is expecting a growth of 10% year-over-year. What are two considerations an architect should consider to improve the performance of SOQL queries that retrieve data from the Order _c object? Choose 2 answer

A) Reduce the number of triggers on Order _c object.
B) Use SOQL queries without WHERE conditions.
C) Make the queries more selective using indexed fields.
D) Work with Salesforce Support to enable Skinny Tables.

Solutions: