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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. A company uses Microsoft Dynamics CRM 2011 and an enterprise resource planning (ERP) system.
Your user account is a member of the System Administrator role. You create a web resource that displays
data from the ERP system.
You need to configure the sales activity dashboard to incorporate the web resource and ensure that the
dashboard can be viewed by all Microsoft Dynamics CRM users.
Which of the following actions would achieve the goal?
(Choose all that apply.)

A) Edit the existing sales activity dashboard.
B) Create a new system dashboard.
C) Customize a copy of the sales activity dashboard.
D) Create and share a new personal dashboard.

2. You need to configure the Case Summary Table report for all customers and cases as shown in the exhibit
by setting the vertical and horizontal groups.
(Click the Exhibit button.) What should you do?

A) Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Severity as the First Horizontal Group.
B) Clear existing filters. Set Case Type as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
C) Set Severity as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
D) Clear existing filters. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Case Type as the First Horizontal Group.

3. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) All quotes related to an opportunity must be in the same currency.
B) The Pipeline Phase field is mandatory.
C) A Price List is required to add products to an opportunity.
D) Opportunities can be created for leads.

4. You receive an email message from a prospective customer who references a promotion code from a letter
that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011.
What should you do?

A) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
B) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
C) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
D) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.

5. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a way to organize multiple price lists
B) a way to bundle two or more products together
C) a set of measurements in which a product is available
D) a way to define the product that will be used as a substitution if another product is unavailable

Solutions: