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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A product team is analyzing how users feel while interacting with a mobile banking application, including their emotions and level of satisfaction at each touchpoint.
Which high-velocity IT objective is being addressed?

A) Co-created value
B) Assured conformance
C) Fast development
D) Resilient operations

2. An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?

A) Performing a business impact analysis
B) Improving monitoring for continuity events
C) Documenting return to normal operations
D) Conducting command post exercises

3. An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?

A) Minimum viable products
B) A/B testing
C) Return on Investment (ROI)
D) Cost of delay

4. A product team releases new functionality to customers every week. Although customers like the frequent updates, the organization has recently failed an internal audit because several changes could not be traced back to approved requirements and test evidence.
Which high-velocity IT objective is MOST in need of improvement?

A) Co-created value
B) Assured conformance
C) Fast development
D) Valuable investments

5. An organization wants to improve its continuous integration capabilities.
In this context, what would the 'service validation and testing' practice recommend?Automated testing

A) Canary testing
B) A/B testing
C) Automated testing
D) Blue/green deployments

Solutions: