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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?

A) End-user guides
B) Deployment reference guides.
C) Product document guides
D) Implementation guides.

2. What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

A) Quality Monitor
B) Store/Archive
C) Record
D) Replay

3. Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

A) MSA
B) Maintenance account
C) Local account
D) DMSA

4. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

A) It can provide expert agent selection distribution.
B) It can enrich interactions.
C) It can improve processes.
D) It can optimize the workforce.
E) It can generate real time reports.

5. Which statement about archive database Service role Configuration is true?

A) You can change database targets in Enterprise Manager
B) You can change database targets in Recorder Manager
C) You can add multiple archive database targets
D) You can create database targets in Recorder Manager

Solutions: