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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A. ED sends a "create new contact" request to OCP snap-in.
B. ED sends a resource request to CS with chat attributes for a suitable agent.
C. ED sends a resource request to WA with chat attributes for a suitable agent.
D. ED sends a resource request to WA and invites the agent to a chat room.
E. ED workflow requests chat attributes for the Context Id from C Store.

Question 2

To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe
B. \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe
C. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe
D. \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe

Question 3

During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

A. UCM Spaces
B. Omni channel Database
C. Email Service
D. Agent Controller

Question 4

Which statement about Avaya Oceana CSC and ACS integration is true?

A. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B. CSC uses AES to control and monitor Session Manager voice calls and resources.
C. CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
D. CSC communicates with Communication Manager through the DLG Interface in the AES.

Question 5

Which statement describes the function of the Context Store Snap-in?

A. It is an agent selection component based on attribute matching across all channels.
B. It is a normalized model for all resources and interactions that provides states for resources and interactions.
C. It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
D. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.

Solutions: