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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

A) Public Delivery
B) Private Delivery
C) Hybrid
D) CPaaS Delivery

2. A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A) Amazon Web Services
B) Oracle Sun Blade 150
C) Oracle Fire V880/V890
D) Avaya Solutions Platform Servers
E) CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)

3. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) Multiple Server - Multiple VMS
B) Multiple Servers with Single VMS
C) CM Server Separation
D) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)

4. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A) Cluster Mode
B) Geo-redundancy
C) Upgradable Single Box
D) Single Box

5. Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

A) MS SQL 2016
B) MS SQL 2017
C) MS Windows Server 2012
D) MS Windows Server 2016
E) Microsoft.NET Framework R4.7.2

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