Updated Nov 19, 2024 Verified CRT-211 dumps Q&As - 100% Pass
New 2024 Latest Questions CRT-211 Dumps - Use Updated Salesforce Exam
Salesforce is a leading customer relationship management (CRM) software platform that helps organizations manage their customer interactions and streamline their business processes. The Salesforce CRT-211 certification exam is designed for advanced administrators who have extensive experience working with the Salesforce platform. CRT-211 exam is intended to validate a candidate's understanding of complex Salesforce concepts and their ability to implement advanced features and functionality.
NEW QUESTION # 88
The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record.
How should the administrator grant access for the sales rep?
- A. Generate a temporary identity verification code for the rep.
- B. Add the sales rep's IP address to the trusted IP ranges.
- C. Instruct the sales rep to log in from the company's VPN.
- D. Delegate multi-factor identification to the sales rep.
Answer: A
Explanation:
To grant access for the sales rep who broke their phone and needs multi-factor authentication using Salesforce Authenticator app, the administrator can generate a temporary identity verification code for them. This code allows users who don't have their verification method available to log in securely without compromising their account security. Reference: https://help.salesforce.com/s/articleView?id=sf.identity_verification_codes.htm&type=5
NEW QUESTION # 89
The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?
- A. Dashboard Filter
- B. Dynamic dashboard
- C. Matrix reports on a dashboard
- D. Joined reports on a dashboard
Answer: B
NEW QUESTION # 90
What should an administrator do to keep secure fields protected in email templates'?
- A. Remove the fields from the email.
- B. Set up an approval process for email alerts.
- C. Implement GDPR.
- D. Use classic encrypted fields.
Answer: A
Explanation:
The best way to keep secure fields protected in email templates is to remove them from the email altogether. Classic encrypted fields are not supported in email templates, and implementing GDPR or setting up an approval process for email alerts do not prevent unauthorized users from viewing sensitive data in emails. Reference: https://help.salesforce.com/articleView?id=security_pe_classic_encryption_considerations.htm&type=5
NEW QUESTION # 91
The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?
- A. Use a formula field to calculate the difference between the current and created date when the status changes
- B. Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status
- C. Turn on Field History tracking for the lead status field and create a report based on that field
- D. Use a publisher action to change the status value and a workflow rule to update a date field
Answer: C
NEW QUESTION # 92
What statement is true regarding Salesforce Communities members? Choose 2 answers
- A. Their reputation levels must be the same across communities of which they are members
- B. They use the standard Ideas tab to submit, comment on, and vote for ideas
- C. They must belong to a company's internal community to participate in Chatter collaboration
- D. They find crowdsourced answers and Knowledge articles in the Q&A tab to resolve a support issue
Answer: A,C
NEW QUESTION # 93
What happends when you uncheck enable Content pack creation. Choose 2
- A. Users can edit contents of existing Pack
- B. Users cannot clone Content Pack
- C. Users can edit description
Answer: B,C
NEW QUESTION # 94
Ursa Major Solar (UMS) wants to improve Its customers' ability to search for knowledge articles. UMS has already created categories for articles.
Which two additional chances should be made to improve search capabilities?
Choose 2 answers
- A. Create synonyms for specific search terms.
- B. Configure Einstein Search for specific search terms.
- C. Promote specific search terms for specific articles.
- D. Configure Global Search for specific search terms.
Answer: A,C
NEW QUESTION # 95
Select power users want the ability to make configuration changes to a specific custom object.
What tool should the administrator assign to the power users to enable this?
- A. Delegated Administration
- B. View Setup and Configuration
- C. Sharing Rule
- D. Modify All Data
Answer: A
NEW QUESTION # 96
Universal Containers like to track Application Bugs within Salesforce. The company needs to track the bug's severity, type, status and description. Bugs should be related to Cases, but owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?
- A. Create a custom object for bugs and relate it to cases
- B. Create a section on the case page layout
- C. Create a relationship between the standard bug object and the standard case object
- D. Create a field on cases
Answer: A
NEW QUESTION # 97
An administrator has initiated the process of deploying changes from a sandbox to the production environment using the Force.com IDE. Which three pieces of information must be supplied to the IDE during this process? Choose three
- A. The metadata components that need to be deployed.
- B. The data of the fields which are being deployed.
- C. The user name and password of the destination environment
- D. The related change set connection information.
- E. The environment into which the changes will be deployed.
Answer: A,C,E
NEW QUESTION # 98
Service Entitlements in Service Cloud help you to: Select 3
- A. Verify if your customer is eligible for support.
- B. Track the service levels you provide to your clients.
- C. Define and maintain service contracts.
- D. Track your supplier performance.
Answer: A,B,C
NEW QUESTION # 99
AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but Is unable to do so. The administrator has already updated the page layout to no longer require an Account.
What could be the issue?
- A. The Contact has Indirect relationships to other Accounts.
- B. Private Contacts need to be enabled in Setup.
- C. A primary Account relationship Is required on a Contact regardless of the page layout settings.
- D. The Account Contact relationship record needs to be deleted first In order to disassociate Contact from the Account.
Answer: C
Explanation:
When Contacts to Multiple Accounts is enabled, a contact must always be associated with a primary account, even if the account field is not required on the page layout. The primary account determines how the contact is shared and how roll-up summary fields calculate values from the contact records. To remove the primary account from a contact, the contact must be deleted or merged with another contact. References:
https://help.salesforce.com/s/articleView?id=sf.relating_contacts_to_multiple_accounts.htm&type=5
NEW QUESTION # 100
The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers.
which two reasons could be the cause?
Choose 2 answers
- A. The deliverability access level setting Is incorrect.
- B. Workflow emails only work in Full sandboxes.
- C. The email addresses for the users are incorrect.
- D. HTML templates are unavailable in sandboxes.
Answer: A,C
NEW QUESTION # 101
The administrator at Cloud Kicks has been requested to provide access to the Leads object to a contractor. The contractor currently has a profile that has access to a project management app within Salesforce. The contractor should only have View access to all of the Lead records.
What should the administrator handle this request?
- A. Add an app with the Leads tab to the user's profile.
- B. Assign the contractor a public group with Lead access.
- C. Assign a permission set that has View All on Leads.
- D. Create a profile with Read Only for all Leads.
Answer: C
Explanation:
Permission sets are collections of settings and permissions that give users access to various tools and functions without changing their profile or requiring multiple profiles for users who perform different tasks across apps in your org. By assigning a permission set that has View All on Leads to the contractor, Cloud Kicks can grant them view access to all lead records without modifying their profile or creating a new one. Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5
NEW QUESTION # 102
Cloud Kicks (CK) has a filed called Shoe Type Preference, CK,s product team wants to see a report that groups specific picklist values together into the one of two lists.
What functionality should the administrator use to fulfill the team's request?
- A. Summary Formula
- B. PREVGROUPVALUE
- C. Bucket field
- D. Matrix Report
Answer: C
NEW QUESTION # 103
Ursa Major Solar uses the custom object Product Development to track Ideas R&D is wording on. A former administrator added the custom object Potential Name with a lookup to Product Development to allow R&D to track names under consideration for those product. The R&D manager recently ran a record and noticed several potential names where the relationship to the Product Development record was missing. The current administrator needs to change this relationship to master detail to ensure a potential name only exists when there is product development.
Which two options are available for altering the existing Potential Name records for the deployment of this change to be successful?
Choose 2 answers
- A. Remove the lookup field from the page layout so the data is maintained without changes.
- B. Remove any existing data in the lookup field n Potential Name records
- C. Move any Potential Name records with blank lookup fields to the recycle bin.
- D. Assign any Potential Name records with blank lookup fields to an existing record from Product Development.
Answer: C,D
NEW QUESTION # 104
Universal Container has an active process that assigns a task to sales operations once an opportunity is won. Sales Ops is reporting that he tasks are missing.
Which two tools should the administrator use to determine the problem?
Choose 2 answers
- A. Paused flow interview list
- B. Email Log
- C. Debug Log
- D. Monitor time based workflow
Answer: C,D
NEW QUESTION # 105
SFB Industries are tightening up their forecasting procedure. Sales Managers would now like to see a submission of each users forecast at the end of each week.
Which feature will allow you to do this?
- A. Collaborative Forecasting
- B. Customizable Forecasting
Answer: B
NEW QUESTION # 106
What is NOT a feature of CRM Content Packs?
- A. If individual documents are updated the content pack can also be updated
- B. CRM Content requires a feature license,
- C. A content pack can contain a collection of related documents
- D. A content pack can include any file from inside CRM content
Answer: B
NEW QUESTION # 107
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