Pass Your C_C4H51_2405 Exam Easily - Real C_C4H51_2405 Practice Dump Updated Dec 01, 2024 [Q31-Q56]

Pass Your C_C4H51_2405 Exam Easily - Real C_C4H51_2405 Practice Dump Updated Dec 01, 2024

2024 Realistic Verified Free SAP C_C4H51_2405 Exam Questions

SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 2	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 3	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 4	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 5	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 6	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 7	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

 

NEW QUESTION # 31
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

• A. Realignment runs
• B. Ticket routing rules
• C. Maintenance plan
• D. Activity planner

Answer: C

NEW QUESTION # 32
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

• A. Countries, scoping, activating dashboard designer
• B. Countries, business processes, business users
• C. Countries, scoping, live activity configuration
• D. Countries, business processes, integrations

Answer: D

NEW QUESTION # 33
Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

• A. Create a new URL mashup
• B. Add a new field
• C. Change field label
• D. Add a new UI Switch logic

Answer: B,C

NEW QUESTION # 34
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

• A. Notifications
• B. Service categories
• C. SLA
• D. Case routing

Answer: D

NEW QUESTION # 35
You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2 correct answers to this question.

• A. Make sure an organizational node can only be set up with a replication process from the back end.
• B. Assign an employee to several organizational units.
• C. Use the Reporting Line function for selection.
• D. Make sure that each organizational unit can have only one function at a time.

Answer: B,C

NEW QUESTION # 36
Which element do you need to maintain to use maintenance plans?

• A. Installed base
• B. Fine-tuning
• C. Condition attribute
• D. Scoping

Answer: A

NEW QUESTION # 37
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

• A. Change the priority to Escalated.
• B. Push the incident to SAP Service Cloud support.
• C. Maintain the Incident Context.
• D. Set the action to Propose Solution.

Answer: A,D

NEW QUESTION # 38
Which tool should you use to rename the Tickets facet?

• A. Workflow with a Field Update action type
• B. Adaptation tool
• C. Page Layout tool
• D. Language Adaptation tool

Answer: D

NEW QUESTION # 39
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

• A. Add a reference to an account
• B. Add a reference to a service contract
• C. Add an account team member
• D. Use email as a response to a ticket

Answer: A,B

NEW QUESTION # 40
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.

• A. Create a Cloud data source
• B. Create a report based on the Tickets data source
• C. Create a joined data source
• D. Create an interactive dashboard

Answer: C,D

NEW QUESTION # 41
Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.

• A. Create a code list restriction
• B. Grant access to extension fields for business roles
• C. Use restriction rules
• D. Grant access to extension fields for business users

Answer: A,B

NEW QUESTION # 42
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

• A. Create a validation rule.
• B. Create knowledge base articles in SAP Service Cloud.
• C. Create a Web service with SAP Knowledge Central by NICE.
• D. Configure the relevant question in scoping.

Answer: C,D

NEW QUESTION # 43
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

• A. Delegation rules
• B. SLA Determination
• C. Determination of involved parties
• D. Party roles

Answer: C,D

NEW QUESTION # 44
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

• A. You can use a mashup to access SAP BusinessObjects BI offline.
• B. You can create new custom reports based on joined data sources.
• C. You can assign reports to business roles.
• D. You can add custom fields in data sources and reports.
• E. You can use Dashboard Designer to join KPIs to a new data source.

Answer: B,C,D

NEW QUESTION # 45
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

• A. Credit limit check
• B. Prospect blocking
• C. Sales support blocking
• D. Delivery blocking

Answer: B

NEW QUESTION # 46
What do you have to consider when you are using the Data Workbench?

• A. Templates are used to update existing data records.
• B. Using the Data Workbench requires the activation of a scoping item.
• C. Additional configuration needs to be defined in the fine-tuning area.
• D. Using the Data Workbench requires an additional license.

Answer: B,D

NEW QUESTION # 47
Which of the following is possible when creating tickets in the Agent Desktop?

• A. You can select multiple registered products in a single ticket.
• B. You can create knowledge articles.
• C. You can manually select the SLA.
• D. You can manually assign a maintenance plan.

Answer: A

NEW QUESTION # 48
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

• A. Priority
• B. Custom fields
• C. Due Date
• D. Category

Answer: A,C

NEW QUESTION # 49
How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

• A. Scheduled upload using a CSV file
• B. Manual upload using a CSV file
• C. Maintain an HTML mashup
• D. Using a Web service

Answer: B,D

NEW QUESTION # 50
Which of the following can you use to explore released APIs?

• A. SAP Integration Suite
• B. SAP Application Interface Framework
• C. SAP Business Accelerator Hub

Answer: C

NEW QUESTION # 51
Which object can be used in workflow definition and assigned to organizational structures?

• A. Employee
• B. Business role
• C. Job definition
• D. Business user

Answer: C

NEW QUESTION # 52
What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

• A. Existing reports can be reused.
• B. Security issues with mashups outside of the corporate network are rare.
• C. Offline access is available.
• D. Data can be accessed in real time.

Answer: A,D

NEW QUESTION # 53
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A. Products
• B. Social media profiles
• C. External pricing
• D. Accounts

Answer: D

NEW QUESTION # 54
Which object is mandatory to integrate emails in tickets?

• A. Service organization
• B. Branding template
• C. Service level agreement
• D. Document type

Answer: D

NEW QUESTION # 55
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

• A. Create customer records
• B. Create an installed base
• C. Activate status schema for functional locations
• D. Activate registered products in scoping

Answer: B,D

NEW QUESTION # 56
......

C_C4H51_2405 Real Exam Questions and Answers FREE: https://passleader.realexamfree.com/C_C4H51_2405-real-exam-dumps.html