[Nov-2023] Order-Management-Administrator Exam Questions and Valid Order-Management-Administrator Dumps PDF
Order-Management-Administrator Brain Dump: A Study Guide with Tips & Tricks for passing Exam
NEW QUESTION # 37
Which two APIs can an admin suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management?
- A. Bulk APIs
- B. REST APIs
- C. Streaming APIs
- D. Connect APIs
Answer: B,D
Explanation:
Explanation
Two APIs that an admin can suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management are:
Connect APIs. These are RESTful APIs that expose resources in Order Management, such as orders, payments, shipments, etc. They allow customers to perform CRUD (create, read, update, delete) operations on these resources from external systems, such as B2C Commerce.
REST APIs. These are HTTP-based APIs that enable developers to access data in Order Management using standard HTTP methods, such as GET, POST, PUT, PATCH, and DELETE. They allow customers to interact with Order Management resources using JSON or XML formats.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_connect_api.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_rest_api.htm&type=5
NEW QUESTION # 38
A company has multiple fulfillment centers that they want to utilize when orders are fulfilled. The administrator is tasked with minimizing the distance from fulfillment center to delivery location. How can this be accomplished?
- A. Add the "Order Routing Rank By Closest Distance" action to the fulfillment flow
- B. Create a Workflow Rule on the Fulfillment Order object that utilizes the Order Management workflow field update actions
- C. Ask a developer to create an Apex Action that can determine the closest fulfillment location
- D. Modify the Fulfillment Location Search process to search by closes! distance instead of least number of splits
Answer: A
Explanation:
The best way for the administrator to accomplish this task is to add the "Order Routing Rank By Closest Distance" action to the fulfillment flow. This action is a flow core action that ranks the fulfillment locations by their distance from the delivery location, and returns a list of ranked locations. The administrator can use this action to find the optimal fulfillment location for each order based on proximity. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_order_routing_rank_by_closest_distance.htm&type=5
NEW QUESTION # 39
What two steps are required to add an item to the Actions & Recommendations panel on the Order Summary record page?
- A. Create a New Deployment
- B. Drag the Actions & Recommendations component on the page
- C. Make a new Lightning Record Page
- D. Create a new sub-flow
Answer: B,D
Explanation:
Explanation
Two steps that are required to add an item to the Actions & Recommendations panel on the Order Summary record page are:
Drag the Actions & Recommendations component on the page. The Actions & Recommendations component is a standard component that displays actions and recommendations based on business logic for records in Lightning Experience or Salesforce mobile app. The administrator can use the Lightning App Builder to drag and drop the Actions & Recommendations component onto the Order Summary record page layout.
Create a new sub-flow. A sub-flow is a type of flow that can be invoked by another flow as an element.
A sub-flow can contain logic and actions that are specific to a certain scenario or use case, such as order fulfillment or payment processing. The administrator can use Flow Builder to create a new sub-flow that defines the actions and recommendations for Order Summaries, and then add it to the Actions & Recommendations component on the record page.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.om_actions_recommendations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_subflow.htm&type=5
NEW QUESTION # 40
In which two ways can Order Management licenses be assigned?
- A. By Profile
- B. By Permission Set
- C. By User
- D. By Hole
Answer: B,C
Explanation:
Explanation
Two ways that Order Management licenses can be assigned are:
By Permission Set. A Permission Set is a collection of settings and permissions that give users access to various tools and functions in Salesforce. A Permission Set can be assigned to individual users or groups of users, regardless of their profile or role. An administrator can create a Permission Set that includes the Order Management User permission, which enables users to access Order Management features and data. The administrator can then assign this Permission Set to the users who need Order Management licenses.
By User. A User is a record that represents a person who can log in and access Salesforce. A User has various fields and settings that determine their access and permissions in Salesforce, such as profile, role, license type, etc. An administrator can assign an Order Management license to a user by editing the user record and selecting Order Management User from the License Type picklist. The administrator can also enable the Order Management User permission on the user record.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_user_permission.htm&type=5https://help.sal
NEW QUESTION # 41
A customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management. Later, the customer returns one of the products. Which objects will be created in Order Management?
- A. A Cancel Order object and Return Order object
- B. The Order Summary object and Change Order object
- C. A Change Order object and Cancel Order Object
- D. A Return Order object and Change Order object
Answer: D
Explanation:
Explanation
The objects that will be created in Order Management when a customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management, and then returns one of the products are:
A Return Order object. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
A Change Order object. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5
NEW QUESTION # 42
A user is encountering an error when attempting to save an Account record. What can an administrator use to research the issue?
- A. The Problems tab within the developer console
- B. A user trace flag and debug log on the affected user
- C. The Chrome Dev Tools Console
- D. Lightning Logs within Setup
Answer: B
Explanation:
Explanation
The best way for an administrator to research the issue when a user is encountering an error when attempting to save an Account record is to use a user trace flag and debug log on the affected user. A user trace flag enables debug logging for a specific user, and a debug log captures database operations, system processes, and errors that occur when executing a transaction or running unit tests. The administrator can use these tools to identify the root cause of the error and fix it accordingly. Verified References:
https://help.salesforce.com/s/articleView?id=sf.code_add_users_debug_log.htm&type=5https://help.salesforce.c
NEW QUESTION # 43
What two tools can an administrator use to debug an issue with an Apex trigger?
- A. Apex Logs in Setup
- B. Log Inspector in the Developer Console
- C. Error Logs in the Developer Console
- D. Debug Logs in Setup
Answer: B,D
Explanation:
The administrator can use two tools to debug an issue with an Apex trigger: Log Inspector in the Developer Console and Debug Logs in Setup. The Log Inspector is a tool that displays a graphical representation of a debug log, which is a record of database operations, system processes, and errors that occur when executing a transaction or running unit tests. The Log Inspector helps you analyze and troubleshoot your code by highlighting errors, checkpoints, and execution times. The Debug Logs page in Setup lets you monitor and retain debug logs for users, Apex classes, Apex triggers, and Lightning components. You can view, download, or delete debug logs from this page.
NEW QUESTION # 44
What type of relationship exists between FulfillmentOrder and Order Delivery Method?
- A. One-to-One Lookup (Location) FulfillmentFrom LocationId
- B. Lookup (Order Delivery Method)
- C. Junction (Many to Many)
- D. Master-Detail (Order Delivery Method)
Answer: B
Explanation:
Explanation
The type of relationship that exists between FulfillmentOrder and Order Delivery Method is Lookup (Order Delivery Method). A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. In this case, a FulfillmentOrder has a Lookup field named Order Delivery Method that references an Order Delivery Method record. An Order Delivery Method is a record that represents a delivery option for fulfilling orders, such as standard shipping, express shipping, in-store pickup, etc. An Order Delivery Method can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Order Delivery Method. Verified References:
https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5https://help.salesforce.com/s/art
NEW QUESTION # 45
A company's Salesforce org has high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.
What should the customer service representative do?
- A. Use the Create Order Summary action on the Order records actions menu
- B. Manually create the Order Summary record
- C. Import the Order from the associated Account page
- D. The customer service representative has to wait until the Order Summary is created
Answer: D
Explanation:
Explanation
The best thing for the customer service representative to do in this situation is to wait until the Order Summary is created. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary is created after an order is ingested into Order Management, and it triggers various flows and processes for order fulfillment and payment processing. A Pending Order Summary is a temporary record that indicates that an order has been received but not yet processed by Order Management. A customer service representative cannot service an order until it has an Order Summary record. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
NEW QUESTION # 46
An administrator is encountering errors when reusing a composite API call to load test orders via the Workbench. What are three possible causes of this issue?
- A. Record IDs used within the request are incorrect
- B. The number of subrequests in the JSON query exceeds the 20 subrequest limit
- C. The administrator is creating multiple objects in a single JSON query
- D. The administrator has duplicate Product SKUs in the JSON query
- E. The Administrator has logged into the wrong environment in Workbench
Answer: A,B,D
Explanation:
Explanation
Three possible causes of this issue are:
The administrator has duplicate Product SKUs in the JSON query. A Product SKU is a unique identifier for a product that is used to track inventory and sales. A Product SKU must be unique within an org, and it cannot be duplicated in a composite API call. If the administrator has duplicate Product SKUs in the JSON query, it will cause an error when loading test orders via the Workbench.
The number of subrequests in the JSON query exceeds the 20 subrequest limit. A subrequest is a single HTTP request that is part of a composite API call. A composite API call can contain up to 20 subrequests in a single JSON body. If the administrator has more than 20 subrequests in the JSON query, it will cause an error when loading test orders via the Workbench.
Record IDs used within the request are incorrect. A record ID is a unique identifier for a record that is used to reference and manipulate data in Salesforce. A record ID must be valid and exist in the org, and it must match the data type and format of the corresponding field. If the administrator has incorrect record IDs in the JSON query, such as using 15-character IDs instead of 18-character IDs, or using IDs from a different org, it will cause an error when loading test orders via the Workbench.
Verified References:
https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_composite_composite.htm
https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/dome_composite_sobject_tree_flat.htm
NEW QUESTION # 47
Where should a service agent go first to initiate changes related to an Order in Order Management?
- A. Change Order Details
- B. Fulfillment Order Details
- C. Order Summary Details
- D. Order Details
Answer: C
Explanation:
A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference: Order Management Console, Order Management Lifecycle
NEW QUESTION # 48
Which two Order Management objects have their tabs set to Tab Hidden by default?
- A. Fulfillment Orders
- B. Locations
- C. OrderDeliveryMethod
- D. Accounts
- E. SalesLocation
Answer: B,C
Explanation:
The OrderDeliveryMethod and Locations objects have their tabs set to Tab Hidden by default. These objects are used to store information about how an order is delivered and where it is fulfilled from, respectively. They are not meant to be accessed directly by users, but rather through related lists or lookup fields on other objects. Reference: Order Management Objects
NEW QUESTION # 49
An administrator is tasked to utilize a Product Price Book which is managed on an external platform. How can the administrator meet this requirement?
- A. Go to Setup. Order settings, and select Enable Optional Price Books for Orders
- B. Create an External Data Source in Setup which references the external platform where the Pricebook is held
- C. Edit the Product page layout to make the Pricebook field not require
- D. This is not possible, all Products require a Pricebook Entry
Answer: B
Explanation:
Explanation
The best way for the administrator to meet this requirement is to create an External Data Source in Setup that references the external platform where the Pricebook is held. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an External Data Source using the Lightning Connect OData 2.0 or
4.0 adapters, which support read-only access to data in relational databases. This way, the administrator can access the Product Price Book data from the external platform without importing it into Salesforce. Verified References:https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm&type=5
NEW QUESTION # 50
Which two statements about the Order Summary object are accurate?
- A. It has a single shipping address to which all Order Items will be shipped
- B. It is read-only for financial order data
- C. it does not exist without the original Order object
- D. It can be deleted using the Delete button
Answer: B,C
Explanation:
Explanation
Two statements about the Order Summary object that are accurate are:
It does not exist without the original Order object. An Order Summary is a record that represents the financial summary of an order that is received from anexternal system, such as B2C Commerce or B2B Commerce. An Order Summary has a master-detail relationship to the Order object, which means that it cannot exist without its parent Order record.
It is read-only for financial order data. An Order Summary contains financial order data, such as total amount, tax amount, discount amount, etc., that are populated from the external system when the order is created. These fields are read-only and cannot be edited in Order Management.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
NEW QUESTION # 51
An administrator needs to send an Outbound Message to an external accounting system whenever a Fulfillment Order is created. What is the best practice to create this functionality?
- A. Create a Workflow Rule
- B. Create a Process Builder
- C. Create a Flow
- D. Create an Apex Trigger
Answer: B
Explanation:
The best practice to create this functionality is to use a Process Builder. A Process Builder is a declarative tool that allows administrators to automate business processes based on certain criteria and actions. The administrator can create a Process Builder that triggers when a Fulfillment Order is created, and then executes an Outbound Message action that sends the information to the external accounting system. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.process_action_outbound_message.htm&type=5
NEW QUESTION # 52
Which object record Is created when customer returns a product after fulfillment?
- A. Payment Order Summary
- B. Order Summary Adjustment
- C. Fulfillment Order
- D. Return Order
Answer: D
Explanation:
The object record that is created when customer returns a product after fulfillment is Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
NEW QUESTION # 53
How can an administrator synchronize licenses from the production org when preparing a sandbox for development?
- A. import a Change Set
- B. Use a custom shell script
- C. Run the Match Production Licenses to Sandbox without a Refresh tool in Setup
- D. Export a Change Set
Answer: C
Explanation:
Explanation
The best way for an administrator to synchronize licenses from the production org when preparing a sandbox for development is to run the Match Production Licenses to Sandbox without a Refresh tool in Setup. This tool allows administrators to match their sandbox licenses with their production licenses without refreshing their sandbox. This way, the administrator can ensure that the sandbox has the same number and type of licenses as the production org, and avoid any license-related issues when developing or testing in the sandbox. Verified References:https://help.salesforce.com/s/articleView?id=sf.data_sandbox_licenses.htm&type=5
NEW QUESTION # 54
Universal Containers (UC) is evaluating Salesforce Order Management for managing its overarching process because their current system is written mostly in Apex code and has proved difficult to modify, deploy and debug. What are three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data?
- A. It will notify the admin before a third party integration's data interface has changed
- B. The admin can attach a debugger to live customer sessions
- C. Because it is visual it is also self-documenting as changes are made
- D. It allows for non-coding members of staff to contribute suggestions for optimizations and better overall customer experience
- E. The admin can easily debug specific business cases visually.
Answer: B,C,E
Explanation:
Explanation
Three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data are:
The admin can attach a debugger to live customer sessions. This allows the admin to monitor and troubleshoot the flow execution in real time, without affecting the customer experience or data integrity.
The admin can easily debug specific business cases visually. This allows the admin to test the flow with different input values and see how the flow behaves in a graphical interface, without writing any code.
Because it is visual it is also self-documenting as changes are made. This allows the admin to easily understand and maintain the flow logic, as well as track the changes and versions of the flow.
Verified References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5
NEW QUESTION # 55
An administrator is attempting to deploy a Change Set from a development org to a test org but the test org is not available in the list of target organizations. What are two reasons that could cause this issue?
- A. The development org and test org are not associated with the same production org.
- B. The development org has not been approved to upload Change Sets from within the test org
- C. Change Sets can only be deployed from a sandbox org to a production org, not another sandbox org.
- D. The components in the Change set could not be found within the test org
Answer: A,B
Explanation:
Two reasons that could cause the issue of not being able to deploy a Change Set from a development org to a test org are:
The development org has not been approved to upload Change Sets from within the test org. To deploy Change Sets between two sandbox orgs, the administrator needs to establish a deployment connection between them. A deployment connection allows one org to send outbound Change Sets and another org to receive inbound Change Sets. The administrator can create a deployment connection request from the development org and approve it from the test org.
The development org and test org are not associated with the same production org. To deploy Change Sets between two sandbox orgs, they must be linked to the same production org. A production org is an org that contains live data and business processes. A sandbox org is a copy of a production org that is used for development, testing, or training purposes. Sandbox orgs inherit the deployment connections of their source production orgs. Reference: Deploy Using Change Sets, Deploy a Change Set
NEW QUESTION # 56
A user wants to review credit card payment data for a specific Order. Which object should the employee navigate to?
- A. Order Payment Summary
- B. Payment
- C. Order
- D. Payment Method
Answer: A
Explanation:
The object that the user should navigate to to review credit card payment data for a specific Order is Order Payment Summary. An Order Payment Summary is a record that represents a payment made for an order or part of an order. An Order Payment Summary has a lookup relationship to both Order Summary and Invoice objects, and it contains information such as the payment amount, method, status, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5
NEW QUESTION # 57
Which object is used to create an invoice?
- A. Order
- B. Shipment
- C. Fulfillment Order
- D. Order Summary
Answer: D
Explanation:
The Order Summary object is used to create an invoice. An invoice is a document that requests payment from a customer for an order. An invoice can include one or more fulfillment orders and one or more credit memos. A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location. A credit memo is a record that represents a partial or full refund for an order or a fulfillment order. To create an invoice, an administrator can use the Create Invoice Apex action in a flow. The Create Invoice Apex action requires the Order Summary ID as an input parameter and creates an Invoice record associated with the Order Summary record. Reference: Order Management Objects, [Create Invoice Apex Action]
NEW QUESTION # 58
......
Order-Management-Administrator Exam Questions: Free PDF Download Recently Updated Questions: https://passleader.realexamfree.com/Order-Management-Administrator-real-exam-dumps.html
