New RealExamFree Field-Service-Lightning-Consultant Exam Questions| Real Field-Service-Lightning-Consultant Dumps Updated on Feb 25, 2024
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There are a lot of career opportunities for Salesforce Certified Field Service Lightning Consultants. Organizations of all industries and sizes require field services and hence, it has become one of the most lucrative fields today. Once you obtain your certification, you can advance your career as an independent consultant or an integral part of an organization. You will have the expertise to add value to your company and help drive the organization’s growth and success.
Salesforce Field-Service-Lightning-Consultant Certification Exam is an excellent choice for professionals who are looking to enhance their skills and knowledge of the Salesforce platform. Salesforce Certified Field Service Lightning Consultant certification exam is designed to test your understanding of the Field Service Lightning platform, and it covers a wide range of topics, including case management, scheduling, and mobile app configuration. If you are interested in taking your career to the next level, this certification exam is a great way to demonstrate your expertise in the field service industry.
NEW QUESTION # 22
\ when the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?
- A. Add the resources as a required resource on the asset
- B. Add the resources as a required resource on the contact
- C. Add the resources as a required resource on the account
- D. Add the resources as a required resource on the work order
Answer: C
NEW QUESTION # 23
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?
- A. Link rules to Relevance Groups.
- B. Assign a high efficiency score.
- C. Include a Match Fields work rule.
- D. Check 'Keep These Appointments Scheduled'.
Answer: B
NEW QUESTION # 24
Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
- A. Use Work Orders and define a hierarchy.
- B. Use Assets and define a hierarchy.
- C. Use Products and Product Families.
- D. Use Orders and Order Products.
Answer: C
NEW QUESTION # 25
Which two objects are required when configuring an optimization job?
Choose 2 answers
- A. Service territory
- B. Scheduling policy
- C. Polygons
- D. Work type
Answer: A,B
NEW QUESTION # 26
universal container UC services customers in multiple time zones. UC
Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?
- A. Set the dispatch console to display in territory time zone in the field service settings
- B. Set the dispatch console to display in the user time zone in field service settings
- C. Create the formula to calculate the time zone offset from the user to territory time zone
- D. Configure the dispatcher user time zone to the same as territories they manage
Answer: A
NEW QUESTION # 27
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
- A. Chatter Customer Groups
- B. Customer Communities Plus
- C. Customer Communities
- D. Partner Communities
- E. Chatter Files Connect
Answer: B,C,D
NEW QUESTION # 28
Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk What should be a consultant recommended to meet the requirements?
- A. Adjust the scheduled end field on the service appointment
- B. Update the in-jeopardy field on the service appointment
- C. Post the service appointment chatter feed
- D. Change the status field on the service appointment
Answer: C
NEW QUESTION # 29
Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?
- A. Create a custom report.
- B. Create a Process Builder to generate a report.
- C. Use the standard Work Order email template.
- D. Use the standard Service Report
Answer: D
NEW QUESTION # 30
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?
- A. The default drip feed setting is overriding the drip feed rate on a service territory.
- B. The appointment status is going from Scheduled to Completed.
- C. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
- D. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
Answer: C
NEW QUESTION # 31
universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?
- A. work types and skill requirements
- B. skill requirement work type and case process
- C. work type skill routing skill requirements operating house and data categories
- D. case process work types and record types
Answer: A
NEW QUESTION # 32
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
- A. Service Objectives and Work Types
- B. Service Levels and Work Rules
- C. Service Contracts and Service Levels.
- D. Service Objectives and Work Rules
Answer: D
NEW QUESTION # 33
Universal container UC has 140 service resources who handle 2400 service appointment per day How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?
- A. One service territory with four polygons
- B. The service territories with fewer than 50 resource
- C. Two service territories that split the service resource evenly
- D. Five service territories with fewer than 500 service appointment per day
Answer: B
NEW QUESTION # 34
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative?
Choose 2 answers
- A. High Intensity
- B. Soft Boundaries
- C. Customer First
- D. Emergency Policy
Answer: B,C
NEW QUESTION # 35
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?
- A. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
- B. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
- C. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
- D. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
Answer: C
NEW QUESTION # 36
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation'
- A. A service resource can only be a member of a single Crew.
- B. Capacity-based scheduling is supported for Service Crews.
- C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- D. The Preferred Resource service objective is ignored for active Crew Members.
Answer: A
NEW QUESTION # 37
Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account.
What should a Consultant recommend to track these work requests?
- A. Work Orders Only
- B. Cases Only
- C. Cases, Work Orders, and Tasks
- D. Work Orders and Cases
Answer: D
NEW QUESTION # 38
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Salesforce Field-Service-Lightning-Consultant (Salesforce Certified Field Service Lightning Consultant) Exam is a certification test designed for professionals who specialize in implementing and managing the Field Service Lightning platform in Salesforce. Salesforce Certified Field Service Lightning Consultant certification exam validates the expertise and knowledge of the candidates in the area of Salesforce Field Service Lightning solutions. Salesforce Certified Field Service Lightning Consultant certification is intended for professionals who work with customers to design and implement solutions that optimize the Field Service Lightning platform.
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