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Upon passing the exam, candidates will receive the ITIL 4 Leader: Digital & IT Strategy certification, which is recognized worldwide as a mark of excellence in IT service management. ITIL 4 Leader: Digital & IT Strategy Exam certification is highly sought after by employers, and can help professionals advance their careers and earn higher salaries.
NEW QUESTION # 16
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
- B. Vision and strategy should be defined by the executive leader and communicated to me divisions
- C. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
- D. Vision and strategy should be defined in collaboration with the leaders of the organization and division
Answer: D
NEW QUESTION # 17
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation will deliver significant benefit for the organization
- B. The innovation is low risk
- C. The innovation is low cost
- D. The innovation is essential for the a organization to survive
Answer: A
Explanation:
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28
NEW QUESTION # 18
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Encouraging digital technology opportunities
- B. Giving employees time for training and development
- C. Working with workflow and talent management
- D. Establishing a mantel intelligence culture
Answer: A
NEW QUESTION # 19
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital strategy
- B. Digital business
- C. Digital technology
- D. Digital transformation
Answer: C
Explanation:
Digital technology includes the use of hardware and software to store, retrieve, transmit, and manipulate data. It is one of the components of digital transformation, which is the use of digital technology to create new or modify existing business processes, culture, and customer experiences. Digital strategy is the plan for how an organization will use digital technology to achieve its goals and objectives. Digital business is the business model that leverages digital technology to create value for customers and stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
NEW QUESTION # 20
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. An inventory of the mam technology components that will be located at the head office data centre
- B. Descriptions of the series of steps for the work that is required to create and support the service
- C. A list of vendors who will provide the components mat form the social media service
- D. Definitions of the service management toolsets needed to support the service
Answer: B
Explanation:
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20
NEW QUESTION # 21
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Employee 360
- B. Digital transformation
- C. PESTLE analysis
- D. Customer 360
Answer: B
Explanation:
Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 22
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Shareholder will receive Improve dividends from increased proms without significant Investment
- B. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- C. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- D. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
Answer: B
Explanation:
Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13
NEW QUESTION # 23
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
- B. Vision and strategy should be defined by the executive leader and communicated to me divisions
- C. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
- D. Vision and strategy should be defined in collaboration with the leaders of the organization and division
Answer: D
Explanation:
Vision and strategy should be defined in collaboration with the leaders of the organization and division to ensure alignment, coherence, and buy-in across the organization. This can help create a shared understanding of the goals, values, and direction of the organization and its divisions, as well as leverage the expertise and insights of different leaders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 9-10
NEW QUESTION # 24
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Digital positioning
- B. Operational technology
- C. Digital transformation
- D. Organizational disruption
Answer: C
NEW QUESTION # 25
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital strategy
- B. Digital business
- C. Digital technology
- D. Digital transformation
Answer: C
NEW QUESTION # 26
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Customer and market relevance supported by operational excellence
- B. Market relevance supported by ecosystem disruption
- C. Operational excellence supported by customer and market relevance
- D. Ecosystem disruption supported by operational excellence
Answer: A
NEW QUESTION # 27
Which statement about metrics is CORRECT?
- A. Lagging metrics are easy to measure and to influence
- B. Legging metrics report what has been achieved
- C. Lagging metrics predict what a is likely to happen in the future
- D. Leading metrics ate difficult to measure, but easy to Influence
Answer: A
NEW QUESTION # 28
Which is an example of industry disruption?
- A. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- B. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- C. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- D. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
Answer: C
Explanation:
A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. Reference: ITIL 4 Leader: Digital and IT Strategy, page 37-38
NEW QUESTION # 29
Which is an example of industry disruption?
- A. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- B. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- C. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- D. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
Answer: C
NEW QUESTION # 30
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's resources are combinations of the organization's products
- B. An organization's services ate based on the organization's products
- C. An organization's products are required for the execution of an activity
- D. An organization's resources are combinations of the organization's services
Answer: B
NEW QUESTION # 31
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Cyber security risk
- B. Dis risk
- C. innovation risk
- D. Engagement risk
Answer: D
NEW QUESTION # 32
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The ITIL 4 Leader: Digital & IT Strategy Exam certification exam is ideal for IT professionals who are involved in the development and implementation of digital and IT strategies, including IT directors, IT managers, and IT consultants. The ITIL 4 framework is widely used in organizations of all sizes and industries, making this certification program a valuable asset for IT professionals seeking to advance their careers. Upon passing the exam, candidates will receive the ITIL 4 Leader: Digital & IT Strategy certification, which is recognized globally as a mark of excellence in the field of IT service management.
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