[Feb-2022] SAP C-C4H510-01 Exam Basic Questions With Answers [Q12-Q32]

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[Feb-2022] SAP C-C4H510-01 Exam: Basic Questions With Answers 

New 2022 Realistic Free SAP C-C4H510-01 Exam Dump Questions & Answer


SAP C-C4H510-01 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain Maintenance Plan & its usage in Service Tickets
  • Perform tasks associated with the maintenance of employees
Topic 2
  • Explain Installed Base & its usage in Service Tickets
  • Identify different components of custom reports and interactive dashboards
Topic 3
  • Setup Service Levels, Categories and define Work Distribution rules for Service Process
  • Set up a notification process and configure conditions and actions for workflows
Topic 4
  • Identify the different Service Processes and their capabilities
  • Explain Contracts & Case Management in Service Tickets
Topic 5
  • Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations
  • Communication Channel and Knowledge Base
Topic 6
  • Identify fine-tuning timeline and dependencies in the context of the overall project plan
  • Explain Time Recording and Fulfillment in Service Tickets

 

NEW QUESTION 12
From where can you consume spare parts in SAP ERP for use in an SAP C4C work ticket integration scenario?
There are 2 correct answers to this question.
Response:

  • A. Special stock
  • B. Blocked stock
  • C. Consignment stock
  • D. Plant stock

Answer: C,D

 

NEW QUESTION 13
As and administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer?
There are 3 correct answers to this question.
Response:

  • A. Dashboards
  • B. KPIs
  • C. Key figures
  • D. Scorecards
  • E. Data sources

Answer: B,C,E

 

NEW QUESTION 14
How does the integration of SAP Ham with SAP C4C benefit service agents?
There are 2 correct answers to this question.
Response:

  • A. They can view Knowledge base group updates in the Feed pane
  • B. They can attach Knowledge base articles to tickets
  • C. They can edit Knowledge base articles in the agent workspace
  • D. They can create a ticket directly from SAP Jam

Answer: A,B

 

NEW QUESTION 15
Which field identifies a ticket as relevant for a field service scenario?
Please choose the correct answer.
Response:

  • A. Service Organization
  • B. Processing Type
  • C. Requires Work
  • D. Coverage Indicator

Answer: C

 

NEW QUESTION 16
Which activities do you perform when setting up a new approval process for sales quotes?
There are 2 correct answers to this question.
Response:

  • A. Select Scoping for Standard Approvals in Business Configuration.
  • B. Copy the Standard Approval process and activate it.
  • C. Select Scoping question for Sales Quote Approval in Business Configuration.
  • D. Copy the Standard Approval process and edit validity.

Answer: C,D

 

NEW QUESTION 17
When a user creates service tickets, what product type is supported for determining the warranty?
Please choose the correct answer.
Response:

  • A. Registered product
  • B. Individual product
  • C. List product
  • D. Entitlement product

Answer: A

 

NEW QUESTION 18
Which of the following elements are created when an object is generated via the custom object builder?
There are 2 correct answers to this question.
Response:

  • A. Updated relationships
  • B. Data source for reporting
  • C. Page Layout
  • D. Web services

Answer: B,D

 

NEW QUESTION 19
For which of the following systems does SAP Hybris Cloud for Customer provide standard integration content for registered products?
Please choose the correct answer.
Response:

  • A. SAP Hybris Marketing
  • B. SAP CRM
  • C. SAP ERP
  • D. SAP Hybris Commerce

Answer: C

 

NEW QUESTION 20
What can you use to control user privileges in SAP Cloud for Customer?
There are 3 correct answers to this question.
Response:

  • A. Business user
  • B. Code list restrictions
  • C. Business role
  • D. Business configuration
  • E. Work center view

Answer: A,B,C

 

NEW QUESTION 21
Which of the following platforms can you integrate out of the box with SAP C4C?
There are 2 correct answers to this question.
Response:

  • A. Google Docs
  • B. SAP JAM
  • C. Microsoft SharePoint
  • D. MindTouch

Answer: B,D

 

NEW QUESTION 22
For which of the following business requirements would you use the personalization feature?
There are 2 correct answers to this question.
Response:

  • A. A sales representative wants to modify the screen layout.
  • B. An administrator wants to change a standard field label to a new value.
  • C. A service manager wants to arrange his ticket queue with assigned to as the first column.
  • D. A sales manager wants different screen layouts assigned to two different business roles.

Answer: A,C

 

NEW QUESTION 23
Which of the following data items are required to create a registered product?
There are 2 correct answers to this question.
Response:

  • A. Reference data
  • B. Customer
  • C. Serial ID
  • D. Warranty ID

Answer: B,C

 

NEW QUESTION 24
What can you use to control user privileges in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.
Response:

  • A. Organizational Structure
  • B. Page layout
  • C. Business Role
  • D. Code list restrictions
  • E. Business configuration

Answer: B,C,D

 

NEW QUESTION 25
Why do you create a business role?
There are 3 correct answers to this question.
Response:

  • A. You want to restrict drop down list values for a specific group of users
  • B. You want to make custom reports available on the home page
  • C. You want to standardize system access
  • D. You want to perform fine-tuning activities
  • E. You want to set up a maintenance plan

Answer: A,B,C

 

NEW QUESTION 26
Which of the following actions can you perform using the administrator adaptation function?
Please choose the correct answer.
Response:

  • A. Validate values for an extension field based on another field.
  • B. Create a code list resctriction for standard and extension fields.
  • C. Enter default extension field values based on business logic.
  • D. Create an extension field and define its properties.

Answer: D

 

NEW QUESTION 27
You are setting up the connection between SAP Jam and SAP Cloud for Customer. Where do you enable this integration?
Please choose the correct answer.
Response:

  • A. In Service and Social General Settings under the Administrator work center
  • B. In General Settings under the Administrator work center
  • C. In Integration under the Business Configuration work center
  • D. In Fine-Tuning under the Business Configuration work center

Answer: C

 

NEW QUESTION 28
To which objects can you add an installed base?
There are 2 correct answers to this question.
Response:

  • A. Visit
  • B. Maintenance plan
  • C. Ticket
  • D. Contract

Answer: C,D

 

NEW QUESTION 29
Which of the following objects deliver a default approval process?
There are 2 correct answers to this question.
Response:

  • A. Visit
  • B. Account
  • C. Ticket
  • D. Contract

Answer: C,D

 

NEW QUESTION 30
Which of the following functions can you perform using the Language Adaptation Tool?
Please choose the correct answer.
Response:

  • A. Translate notes entered by a user
  • B. Translate work center and view labels
  • C. Translate all buttons
  • D. Translate extension field labels

Answer: B

 

NEW QUESTION 31
Registered products are dependent on which of the following scoping options in Business Configuration Scoping?
Please choose the correct answer.
Response:

  • A. Installed Base
  • B. Equipment
  • C. Installation Point
  • D. Product Category

Answer: A

 

NEW QUESTION 32
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