Dependable ARC-801 Exam Dumps to Become Salesforce Certified [Q38-Q62]

Dependable ARC-801 Exam Dumps to Become Salesforce Certified

Get Ready with ARC-801 Exam Dumps (2023)

NEW QUESTION # 38
Northern Trail Outfitters (NTO) is running a multi-cloud Salesforce implementation with lots of process integration between the clouds and other systems. During the project, NTO faces many challenges including a lack of agility and business value alignment, as well as silo-thinking. After trying different approaches, NTO begins to use Agile and is successful. The project manager now wonders what the recommended operating model would look like.
What should be a Solution Architect's first recommendation?

• A. NTO should establish a Scaled Agile Center of Excellence to continuously improve agility and time to market.
• B. NTO should set up a model of continuous backlog with teams aligned to the different clouds to drive efficiency and team collaboration.
• C. NTO should set up a model of continuous backlog with teams aligned to the different products (capabilities) to improve efficiency.
• D. NTO should set up an Operations team within IT to ensure proper management of the integrations going forward.

Answer: A

Explanation:
A Scaled Agile Center of Excellence (LACE) is a small team of people dedicated to implementing the SAFe Lean-Agile way of working1. A LACE can be used to gather information, lead change, share best practices, and keep people on the same page as the organization moves forward2. A LACE is a cornerstone of successful transformations because it encourages continuity and manages expectations3.
By establishing a LACE, NTO can leverage the benefits of agile at scale, such as faster delivery, higher quality, lower costs, and happier customers31. A LACE can also help NTO overcome the challenges of silo-thinking and lack of alignment by fostering collaboration and communication across different teams and systems21.

NEW QUESTION # 39
Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?

• A. Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.
• B. Enable External Sharing Model to create external organization-wide defaults.
• C. Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.
• D. Make internal organization-wide defaults Public Read Only to create external visibility.

Answer: B

Explanation:
Enable External Sharing Model to create external organization-wide defaults. This allows you to set different sharing settings for internal and external users based on profiles or roles. You can also use criteria-based sharing rules to grant access to records based on field values1.
https://architect.salesforce.com/diagrams/template-gallery/automotive-dealer-solution-architecture

NEW QUESTION # 40
Fabulous Flowing has been using Salesforce for 10 years and is starting to notice performance issues. The company anticipates continued growth of 15% each year. It frequently refers to data that is within the past 12 months. Currently, there are 600,000 Cases. Fabulous Flooring realizes it needs to archive some of the data, however, would like it to remain m Salesforce. The leadership team meets for an in-depth strategy and planning session every 3 years and will need reporting on the archived dat a. The Solution Architect has recommended the use of Big Objects.
What are two considerations the Solution Architect should discuss with Fabulous Flooring?
Choose 2 answers

• A. Picklist fields will need to be marked as required for indexing in the Big Object
• B. The company will need to build reports and dashboards for the strategy and planning session based on specific criteria from the dg Object.
• C. Picklist fields will need to be loaded as Text fields into the big Object.
• D. The company will need to use Async SOQL to pull the data into a subject based on specific criteria, and build reports and dashboards for the strategy and planning session.

Answer: C,D

Explanation:
https://developer.salesforce.com/docs/atlas.en-us.222.0.object_reference.meta/api/big_object.htm Big objects are a way to store and manage massive amounts of data on the Salesforce platform12.
Big objects support custom Salesforce Lightning and Visualforce components rather than standard UI elements3.
Big objects do not support picklist fields, so they need to be loaded as text fields into the big object2.
Big objects do not support standard SOQL queries, so they need to use Async SOQL to query data from them2.

NEW QUESTION # 41
Universal Export has implemented multiple Salesforce products and has made it clear that it wants to maximize its investment and avoid buying any new products. For the company's next release, its business requirements seem to be a close fit for a product that Salesforce has. out it wants to develop a custom extension that replicates the functionality of that Salesforce module.
Which two actions should a Solution Architect take?
Choose 2 answers

• A. Evaluate the business benefit of the requested functionality to see if it justifies investment in the Salesforce product.
• B. Consult with the IT department to review the extension requirements.
• C. Advise the customer to use the out-of-the-box approach to avoid unnecessary technical debt.
• D. Begin requirements gathering for integrations and data migration

Answer: A,C

Explanation:
Option B would involve advising the customer to use the out-of-the-box approach to avoid unnecessary technical debt. This would mean using the existing Salesforce product that meets their business requirements instead of developing a custom extension that replicates its functionality. This would save time, money, and resources for both the customer and the Solution Architect, as well as reduce maintenance and support issues in the future2.
Option D would involve evaluating the business benefit of the requested functionality to see if it justifies investment in the Salesforce product. This would mean analyzing how much value and return on investment (ROI) the customer would get from using the Salesforce product versus developing a custom extension. This would help them make an informed decision based on their business goals and budget3.

NEW QUESTION # 42
3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to go through an approval process that allows for resubmitting to only those that previously rejected the additional discount.
Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind?
Choose 2 answers

• A. Price Rules
• B. CPQ license
• C. CPQ Plus license
• D. Flow

Answer: A,B

Explanation:
CPQ license2. This way, you can use Salesforce CPQ (Configure Price Quote) to automate complex quoting processes and apply discounts based on product and account attributes. You can also use CPQ approval rules to trigger approval requests for additional discounts and resubmit them to previous approvers.
Price Rules2. This way, you can use CPQ price rules to calculate discounts automatically on quote lines based on conditions and formulas. You can also use price actions to update quote line fields with discount values.

NEW QUESTION # 43
AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process.
Which two options should AC Computers consider to support both implementation workstreams?
Choose 2 answers

• A. Use scratch orgs and continuous deployment tools to merge the workstream builds.
• B. Use a version control system and CLI-based deployment tools to merge the workstream builds.
• C. Use package-based deployments and scratch orgs to merge the workstream builds.
• D. Use multiple development sandboxes and merge the workstream builds using change sets.

Answer: A,B

Explanation:
These answers show how AC Computers can use modern development tools and practices to support multiple workstreams and implement Service Cloud and Marketing Cloud Account Engagement. A version control system can help track changes, manage conflicts, and audit code quality. A CLI-based deployment tool can help automate deployments and run tests across different environments. A scratch org is a source-driven and disposable deployment of Salesforce code and metadata that can be used for development and testing purposes. A continuous deployment tool can help integrate changes from different sources and deploy them automatically to a target environment.
https://help.salesforce.com/s/articleView?id=sf.deploy_connection_parent.htm&language=en_US&type=5

NEW QUESTION # 44
Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?

• A. Important details should be tracked at the opportunity line level.
• B. Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
• C. If the sales user has many territories assigned to them, it can impact the performance of the forecast.
• D. Forecast category names can be customized by submitting a Salesforce Support case.

Answer: C

Explanation:
According to some online sources12, collaborative forecasting is a feature that allows sales teams to create accurate sales forecasts based on opportunity data and adjustments. Collaborative forecasting supports multiple forecast types, such as revenue, quantity, and custom fields.
If the sales user has many territories assigned to them, it can impact the performance of the forecast. This consideration is important because having too many territories can slow down the loading of the forecasts page and affect the user experience1.
https://help.salesforce.com/s/articleView?id=000199046&language=en_US&type=1

NEW QUESTION # 45
Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce products including Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.
Which two features should a Solution Architect suggest to maintain these constraints?

• A. Third-party ETL, Profiles
• B. Salesforce Connect, User Profiles
• C. Salesforce Connect, User Permission Sets
• D. Apex Callouts, User Permissions Sets

Answer: C

Explanation:
Salesforce Connect allows you to integrate external data sources with Salesforce and access them in real time without storing them in Salesforce1. User Permission Sets let you grant access to various tools and functions to users without changing their profiles12. You can assign permission sets to users with different licenses and revoke them when needed3.

NEW QUESTION # 46
Universal Containers (UC) is implementing a Salesforce B2B multi-cloud project with large volumes of data and daily transactions from multiple third-party systems via multiple integrations. UC is looking at transactions of more than 1 million records a week and, in higher seasons, 10 million records a week. UC has made the decision to get a full copy sandbox to use to test all of its third-party integrations across its multiple clouds. UC has also invested in MuleSoft and the Anypoint Platform as the single enterprise service bus for all of the third-party data going into Salesforce.
Which type of performance testing should a Solution Architect recommend for testing data at scale on this project?

• A. Perform unit testing against the full copy sandbox codebase before go live in production.
• B. Perform API load test against the partial copy sandbox before go live.
• C. Perform page load testing against production after go live.
• D. Perform API load test against the full copy sandbox before go live.

Answer: D

Explanation:
There are different types of performance testing, such as load testing, stress testing, endurance testing, and spike testing. Each type has a different purpose and goal.
the best type of performance testing is API load test against the full copy sandbox before go live. This type of test can help you evaluate how well your integrations handle high volumes of data and transactions from multiple sources. It can also help you validate the functionality and performance of your MuleSoft Anypoint Platform.
To perform an API load test, you need to create a test plan that defines the test scenarios, test data, test tools, and test metrics. You also need to submit a request for performance testing to Salesforce2 and follow their guidelines and best practices.
A full copy sandbox is a good environment for API load test because it has the same data and metadata as your production org3. This can help you simulate realistic conditions and avoid data skew issues.
When dealing with large volumes of data and multiple integrations, it is important to perform load testing to ensure that the system can handle the expected load. An API load test against the full copy sandbox will simulate the expected load and help identify any performance bottlenecks before the system goes live in production. This type of testing should be performed prior to go live to ensure that the system can handle the expected load and provide a good user experience.

NEW QUESTION # 47
Universal Containers (UC) has its product and primary pricing in an ERP. For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce's multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.
The sales process is structured so that the customers add products to the cart through the Storefront and request a quote from UC's sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.
Where does UC house the system of record for its sales process?

• A. Salesforce CPQ
• B. Third-party data warehouse
• C. Salesforce Sales Cloud
• D. Salesforce B2B Commerce

Answer: C

Explanation:
Salesforce Sales Cloud is the system of record for the sales process because it contains information about opportunities and opportunity products, which are used for forecasting and reporting. It also integrates with other clouds such as B2B Commerce and CPQ to support the cart-to-quote process.
https://help.salesforce.com/s/articleView?id=icx_b2c_crosscloudengagement_systems_of_record.htm&language=en_US&type=5

NEW QUESTION # 48
A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high level without going into too much detailed technical information.
Which type of architecture diagram should the Solution Architect use?

• A. Reference Architecture Diagram
• B. Lightning Platform Architecture Diagram
• C. Solution Architecture Diagram
• D. Master Data Management (MDM) Diagram

Answer: C

Explanation:
A Solution Architecture Diagram shows the high-level view of the solution components and how they relate to each other. It also shows the key business capabilities and objectives that the solution supports. It does not go into too much detail about the technical implementation or configuration of each component.
A Solution Architecture Diagram can help you communicate the vision and strategy of your multi-cloud solution to the business executives and stakeholders at a high level without overwhelming them with too much technical information.

NEW QUESTION # 49
Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of what kinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?

• A. User Stories Creation with End Customers
• B. Comprehensive Surveys to End Customers
• C. Jobs To Be Done Framework
• D. Third-party research from well-known organizations

Answer: A

Explanation:
This method can help UC understand what kinds of business outcomes the customers want to achieve by capturing their needs, value propositions, and pain points in a structured format.
The Solution Architect should suggest that UC use the Jobs To Be Done Framework and User Stories Creation with End Customers. The Jobs To Be Done Framework involves studying customer behavior to determine what outcomes customers want to achieve and how customers go about achieving those outcomes. User stories creation with end customers involves gathering information from customers about their goals, needs, and expectations, and using that information to create user stories that can be used to inform the design and development of the solution. Third-party research from well-known organizations and comprehensive surveys to end customers can also provide valuable information, but are not as focused on helping to create a comprehensive understanding of customer outcomes.

NEW QUESTION # 50
The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.
NTO's internal team decided to use Revenue Cloud and Experience Cloud as its solution.
What should a Solution Architect recommend as NTO begins its implementation?

• A. Select an AppExchange product focused on contract lifecycle management.
• B. Advise the client to start with Experience Cloud.
• C. Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.
• D. Advise the client that Revenue Cloud is the starting point.

Answer: C

Explanation:
Revenue Cloud is a product suite that enables businesses to streamline their revenue processes, such as quoting, contracting, billing, and invoicing. It also allows businesses to create new revenue streams and improve revenue efficiency.
Experience Cloud is a digital experience platform that allows businesses to create personalized and connected sites and portals for their customers, partners, and employees. It also enables businesses to leverage their CRM data in Salesforce and integrate with other services.
implementing Revenue Cloud and Experience Cloud can provide many benefits for businesses, such as faster and easier buying process, better visibility of revenue performance, increased customer satisfaction and loyalty, and enhanced partner collaboration.
Therefore, a Solution Architect should recommend developing an architectural plan to incorporate Revenue Cloud and Experience Cloud for NTO's implementation. This way, NTO can leverage both products' capabilities to meet its needs for quotes, contracted pricing, invoicing, reporting, payments tracking, and partner self-service.
https://www.salesforce.com/products/cpq/overview/
https://www.salesforce.com/news/stories/introducing-revenue-cloud/

NEW QUESTION # 51
Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloud for customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.
The application is expected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.
Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

• A. B2B Commerce Order Object
• B. Salesforce Order Object
• C. Salesforce Custom Object
• D. In the ERP Order Object

Answer: B

Explanation:
This will ensure that all orders are stored in a single, unified database, and will make it easier to track and manage orders across different channels. Additionally, Salesforce Order Objects have built-in features that make it easy to integrate with ERP systems, B2B Commerce, and Marketing Cloud, allowing UC to create the desired fluidity between its application landscape.

NEW QUESTION # 52
During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out to support UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers

• A. Give users a way to raise support tickets for new features they do not understand.
• B. Fully document all customizations added to the system.
• C. Communicate and train users on new features.
• D. Give users the ability to opt-out of any new feature they dislike.
• E. Ensure development, training, and production environments are in place.

Answer: B,C,E

Explanation:
Option C seems correct because it is important to document all the customizations added to the system, such as code, configuration, integrations, etc., so that they can be easily understood, maintained, and updated by the support team or future developers.
Option D seems correct because it is essential to communicate and train users on new features that are rolled out to support UC's business needs and goals. This can help users adopt the new features faster and more effectively, as well as reduce confusion or frustration.
Option E seems correct because it is advisable to have separate environments for development, training, and production purposes. This can help ensure that new features are developed and tested in a safe and isolated environment before being deployed to the production environment where they can affect real users and data.

NEW QUESTION # 53
AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it's discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processes to update fields and integrate with a third-party order management system.
What is one solution a Solution Architect should evaluate first to resolve this issue?

• A. Review to determine if moving automation to asynchronous Apex is required.
• B. Create a custom object to hold orders in queue for processing.
• C. Enable Advanced Order Management to process large orders.
• D. Install a third-party solution to process large orders.

Answer: A

Explanation:
Option B is a solution that can help AC Computers avoid hitting governor limits when processing large orders because asynchronous Apex can run in a separate thread and use higher limits than synchronous Apex1. For example, asynchronous Apex can process up to 50 million records per transaction, while synchronous Apex can only process up to 50 thousand records per transaction2. By moving some of their automation processes to asynchronous Apex, AC Computers can reduce the load on their Salesforce environment and improve performance.
A Solution Architect should evaluate moving automation to asynchronous Apex to resolve the issue of hitting governor limits when trying to create and activate orders in Salesforce. By moving the automation to asynchronous Apex, the automation processes can be run in a separate thread and will not affect the transaction limit for the current thread. This will prevent governor limits from being hit and ensure that the order creation and activation processes can be completed successfully.

NEW QUESTION # 54
Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers have opened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?

• A. Develop a custom solution using scheduled Apex to send emails.
• B. Recommend Marketing Cloud Personalization.
• C. Set up scheduled flows to handle email sending and tracking.
• D. Recommend Marketing Cloud Account Engagement.

Answer: D

Explanation:
This is a feature of Salesforce Marketing Cloud that allows you to create and send personalized emails to your existing customers and prospects based on their account data and behavior. It also enables you to track email opens, clicks, bounces, unsubscribes, and more1.
Marketing Cloud Account Engagement can help you handle large volumes of emails and schedule them on a daily, weekly, or monthly basis. It also integrates with Sales Cloud and Service Cloud to provide a unified view of your customers across all channels12.

NEW QUESTION # 55
Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how that request may affect the schedule.
Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint without impacting the project timelines?

• A. Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.
• B. Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users' needs.
• C. Give every end user the Functional Specification Document as their training materials and test them on the contents.
• D. Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements.

Answer: A

Explanation:
user acceptance testing (UAT) is a stage in the software development cycle designed to test if the solution supports the business and user needs in a real-world scenario. UAT involves end users or domain experts who follow a series of test steps to verify if specific requirements perform as expected.
Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script. This method would allow the end users to get hands-on experience with the solution as soon as possible and provide feedback on any issues or gaps they encounter. This would also ensure that what was built aligns with the original requirements and meets their expectations13.
https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/learn-about-user-acceptance-testing

NEW QUESTION # 56
Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contact records. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?

• A. Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.
• B. Send test emails from Marketing Cloud Account Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.
• C. Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.
• D. It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need to demo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.

Answer: A

Explanation:
To demonstrate that different business units can only see lead or contact records for their business unit, a Solution Architect can create a dynamic list that applies the same rules to multiple business units. The dynamic list will show the total leads and contacts in the list for each business unit, demonstrating that the data sharing rules are working correctly.

NEW QUESTION # 57
Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC's initial success using MuleSoft's API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the project has just begun pre-planning for the first phase with UC's Implementation team.
Which document should the Solution Architect ask for to get an overview of the customer's current infrastructure so they can begin the first phase of the digital transformation?

• A. A Reference Architecture Diagram complete with system of record notation
• B. A MuleSoft Application Document complete with integration patterns
• C. A future state roadmap detailing all of the implementation phases
• D. A Salesforce ERD Document complete with field definitions

Answer: A

Explanation:
a reference architecture diagram is a document that shows the high-level view of the customer's current infrastructure, including the systems, applications, data sources, integrations, and security layers. A reference architecture diagram also indicates which system is the system of record for each data entity and how data flows between systems.
A reference architecture diagram is useful for a Solution Architect to get an overview of the customer's current infrastructure so they can begin the first phase of the digital transformation. A reference architecture diagram can help identify gaps, risks, dependencies, and opportunities for improvement in the existing landscape. It can also serve as a baseline for designing future state solutions that leverage Salesforce products and features.
https://www.salesforceben.com/b2c-solution-architect-certification-guide-tips/

NEW QUESTION # 58
A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.
Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy?
Choose 2 answers

• A. Access to shared lines of business data
• B. Global case management across lines of business
• C. Simple security architecture across lines of business
• D. Collaboration between lines of business

Answer: A,D

Explanation:
1. Collaboration between lines of business. According to 1 and 2, having a single-org architecture can facilitate collaboration between different lines of business by allowing them to share data, processes, workflows, reports, dashboards, etc. This can improve communication, efficiency, and productivity across the organization.
2. Access to shared lines of business data. According to 1 and 3, having a single-org architecture can enable access to shared data across different lines of business by using common objects, fields, records, etc. This can improve data quality, consistency, and visibility across the organization.

NEW QUESTION # 59
Universal Containers (UC) is evaluating Salesforce for a Lead to Invoice solution, as its current process for getting payments from customers as incredibly laborious. UC knows now its current invoice process runs through its back-office ERP, and is unsure how it would work within a front-office tool going from a lead all the way to an invoice. UC is looking to purchase Revenue Cloud, Sales Cloud, Marketing Cloud Account engagement, and MuleSoft to work with its CRP. The CIO also wants to make sure UC is utilizing the data across these clouds in the most automated way possible without a lot of manual data intervention as is required today within its back- office CRP What should the steps in the business process look like when creating a multi-cloud Lead to Invoice solution in Salesforce if UC's CRP will be the system of record for invoices?

• A. Lead, Opportunity, Quote, Order, Invoice, Payment, ERP
• B. Lead, Opportunity, Quote, Order, ERP
• C. Opportunity, Quote. Invoice, Payment, CRP
• D. Lead, Quote, Opportunity, Order, Invoice. ERP, Payment

Answer: B

Explanation:
This option would follow the lead-to-invoice process that Salesforce Billing supports2, which involves creating an invoice from an order and then sending it to the ERP system for payment processing. This option would also leverage Revenue Cloud and Sales Cloud features such as CPQ and Billing to automate and streamline the quoting and invoicing process.
Since UC's CRP will be the system of record for invoices, the order information will need to be passed to the back-office ERP for invoice creation and processing. Therefore, the business process should include Lead, Opportunity, Quote, Order, and then directly into the back-office ERP system. Payment processing can be handled within the back-office system or potentially integrated back into Salesforce with appropriate consideration for data security and compliance.

NEW QUESTION # 60
Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make sure they are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because of duplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers

• A. Is the data shared between the direct Sales team and indirect Sales team?
• B. How critical are the business processes?
• C. Can the direct Sales team use the standard functionality?
• D. Are the processes the same for the direct Sales team and indirect Sales team?

Answer: A,D

Explanation:
According to SOGAF Operating Models1, an operating model has two dimensions: business process standardization and business process integration. Business process standardization refers to how similar or different are the processes across different units of an organization, such as direct and indirect sales teams. Business process integration refers to how much data is shared across different units of an organization, such as direct and indirect sales teams.
By asking these two questions, a Solution Architect can determine which of the four types of operating models (coordination, diversification, replication, or unification) best suits Universal Containers' needs for cross-departmental process and data utilization1.

NEW QUESTION # 61
Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers

• A. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
• B. Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
• C. Migrate archived data to Heroku and active and semi-active data to Salesforce.
• D. Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
• E. Migrate all complaint records m the Case object to provide a 360-degree customer view.

Answer: A,B,C

Explanation:
Data migration is the process of transferring data from one system to another1.
Data migration in Salesforce requires careful planning, preparation, and execution234.
Data migration best practices include setting up a data governance plan, focusing on data quality, creating templates, verifying proper transfer, and using appropriate tools2356.

NEW QUESTION # 62
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Earning the Salesforce ARC-801 certification is a great way to demonstrate your expertise in designing and implementing B2B multi-cloud solutions using the Salesforce platform. Design and Implement B2B Multi-Cloud Solutions certification can help you stand out in the job market and advance your career by opening up new opportunities in fields such as cloud computing, enterprise architecture, and consulting. Additionally, Salesforce certification holders are highly respected in the industry and are often sought after by employers looking for top talent.

To prepare for the Salesforce ARC-801 exam, candidates should have a strong understanding of the Salesforce platform and its various products. They should also be familiar with cloud-based services and have experience designing and implementing B2B solutions. Salesforce offers a range of training and certification resources to help candidates prepare for the exam, including online courses, study guides, and practice exams.

 

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