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To take the Salesforce User-Experience-Designer certification exam, candidates must have a solid understanding of Salesforce technologies, as well as the principles of user experience design. They must also have experience in designing user interfaces for Salesforce applications. Salesforce Certified User Experience Designer certification exam consists of 60 multiple-choice questions, and candidates are given 105 minutes to complete the exam. Candidates must score at least 68% to pass the exam and earn the certification.
Salesforce Certified User Experience Designer certification exam is a valuable credential for anyone who is involved in designing user interfaces for Salesforce applications. It demonstrates that the candidate has a thorough understanding of user experience design principles and is capable of creating interfaces that meet the needs of the users. With this certification, candidates can improve their job prospects and advance their careers in the field of user interface design.
Salesforce User-Experience-Designer certification exam is designed to test the candidates' knowledge in various areas of user experience design, including user research, user interface design, user testing, and usability testing. User-Experience-Designer exam comprises 60 multiple-choice questions and lasts for 105 minutes. The questions are designed to test the candidates' knowledge of Salesforce best practices, design principles, and their ability to design user interfaces that meet the needs of Salesforce customers.
NEW QUESTION # 11
A Development team is not valuing the results of a usability testing session.
How should acceptance of the results be increased?
- A. Include links to best practice artides for each finding.
- B. Invite team members to observe usability sessions.
- C. The Development team can perform script testing.
- D. Create a new prototype to demonstrate improvement.
Answer: A
NEW QUESTION # 12
Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?
- A. Prototyping > Iteration > Observation > Ideation > Implementation > User Feedback
- B. Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
- C. Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration
- D. Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
Answer: D
Explanation:
Explanation
The order in which CK's UX Designer should undertake the steps of the human-centered design process to achieve maximum impact is Observation > Ideation > Prototyping > User Feedback > Iteration > Implementation. This allows the designer to take into account the user's preferences and needs from the very beginning, as well as provide the user with feedback throughout the entire process. The order of steps for a human-centered design process is as follows:
* Observation: Observing user behaviour and interactions to gain insights into their needs and preferences.
* Ideation: Coming up with ideas for potential solutions based on the insights from the observation phase.
* Prototyping: Creating a prototype of the potential solution to test out with users.
* User Feedback: Gathering feedback from users on the prototype and making changes based on their feedback.
* Iteration: Iterating on the prototype based on the feedback from users.
* Implementation: Implementing the final solution.
For more information on the human-centered design process, please see the following Salesforce documentation: https://trailhead.salesforce.com/en/content/learn/modules/ux_design_process
NEW QUESTION # 13
A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?
- A. A Share research notes from previous projects with them.
- B. Get buy-in from the development lead first and let them persuade others.
- C. Work together on setting up UX Indicators.
Answer: C
Explanation:
Explanation
The best way for the designer to help mitigate pushback from developers is to work together on setting up UX Indicators. UX Indicators are a set of metrics that measure the user experience of a product or feature, such as usability, satisfaction, engagement, and adoption1. By working together on setting up UX Indicators, the designer and the developers can align on the goals and expectations of the design changes, and use data and evidence to evaluate their impact. This can help to reduce the subjective opinions and assumptions that might cause pushback, and foster a collaborative and user-centered culture. Sharing research notes from previous projects with them (A) might not be very helpful, as the research might not be relevant or applicable to the current project, and the developers might not trust or understand the research methods or findings. Getting buy-in from the development lead first and let them persuade others (B) might not be very effective, as it might create a top-down or hierarchical approach that does not involve the developers in the design process, and might make them feel excluded or ignored. References:
UX Designer Certification Prep: UX Indicators
NEW QUESTION # 14
What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?
- A. Lattice System
- B. JavaScript
- C. Grid System
- D. Material Design
Answer: C
NEW QUESTION # 15
Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing rules were created for each team.
What is the side effect of this approach?
- A. Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members.
- B. Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members.
- C. All sales reps will have Read access to all Accounts.
- D. All sales reps will have Read access to Accounts for all Opportunities.
Answer: A
NEW QUESTION # 16
Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?
- A. Design a mobile-responsive solution to be used with Mobile Publisher.
- B. Ensure all text is black to maximize readability.
- C. Optimize for color contrast-ratio and screen-reading technology.
- D. Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.
Answer: C
Explanation:
Explanation
The correct answer is B.
When designing for a visually impaired audience, it is important to optimize for color contrast-ratio and screen-reading technology. This will ensure that the design is accessible to those with visual impairments. Color contrast-ratio ensures that the text is easily readable, while screen-reading technology allows people with visual impairments to access the content on the website using a screen reader. Additionally, Salesforce has some great resources on designing for accessibility, such as their Accessibility Design Guide
[1] and their Accessibility Best Practices [2].
[1] https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-accessibility-design-guide.p
NEW QUESTION # 17
Cloud Kicks (CK) isgoing to conduct some interviews surveys with users to better understand their Purchasing habits. CK's UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods.
Which two response biases should the designer be aware of when interviewing or surveying users?
Choose 2 answers
- A. Objectivity Bias
- B. Randimized Bias
- C. Recency Bias
- D. Social Desirability Bias
Answer: C,D
Explanation:
Explanation
When interviewing or surveying users, the UX designer should be aware of the following response biases that can affect the accuracy of the data collected:
Social desirability bias: This is the tendency of respondents to answer questions in a way that they think will make them look good or conform to social norms and expectations. For example, when asked about their purchasing habits, respondents may underreport their spending on luxury items or impulse buys, or overreport their spending on charitable causes or environmentally friendly products. Social desirability bias can be reduced by ensuring anonymity and confidentiality, using indirect or less sensitive questions, or using implicit measures12.
Recency bias: This is the tendency of respondents to recall and emphasize the most recent events or experiences, rather than the ones that occurred earlier or more frequently. For example, when asked about their purchasing habits, respondents may base their answers on their last purchase or the last month, rather than their average or typical behavior over a longer period of time. Recency bias can be reduced by using specific and clear time frames, using multiple sources of data, or using longitudinal methods34.
References:
1: [What Is Response Bias? | Definition & Examples]
2: [Types of User Research Bias and How to Avoid It in Your UX Design]
3: [Social Desirability Bias: Definition, Examples, and Solutions]
4: [Recency Bias: Definition, Examples, and Solutions]
5: [Recency Bias in User Research]
6: [Social Desirability Bias in Survey Research]
NEW QUESTION # 18
A UX Designer wants touse Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle.
Which two elements could be used in the Path's Guidance for Success sections?
- A. Images and Links
- B. Lightning Component
- C. Progress Indicator
- D. Rich Text
Answer: A,D
Explanation:
Explanation
The Path's Guidance for Success sections can include the following two elements:
Images and Links: Images and links can be used to provide visual cues and additional resources for the sales representatives. For example, an image of a checklist or a link to a best practice document can help the reps complete the required tasks at each stage. Images and links can be added using the rich text editor in the Path Settings page.
Rich Text: Rich text can be used to provide text-based guidance, such as tips, reminders, instructions, or motivational messages. For example, a rich text guidance can tell the reps what information they need to gather from the customer or what actions they need to take to move the opportunity forward. Rich text can be formatted using the rich text editor in the Path Settings page. References:
: Set Up a Path
: Considerations and Guidelines for Creating Paths
: Optimize Sales Processes with Path in Salesforce
The two elements that can be used in the Path's Guidance for Success section are Images and Links and Rich Text. Images and Links can be used to provide visual elements to the Guidance for Success section, while Rich Text can be used to provide text-based explanations and instructions. In addition, a Progress Indicator can be used to show the user's progress through the Path.
Images and Links can be used to provide visual elements to the Guidance for Success section. For example, if the user needs to read an article, a link to the article can be included, as well as an image of the article cover.
Similarly, if the user needs to view a video, a link to the video and an image of the video can be included.
Rich Text can be used to provide text-based explanations and instructions. This can include explanations of what the user should be doing at each stage of the Path, as well as any other helpful information.
Finally, a Progress Indicator can be used to show the user's progress through the Path. This can help the user understand where they are in the Path and how far they have left to go.
References:
[1] https://help.salesforce.com/articleView?id=path_guidance.htm&type=5 [2] https://help.salesforce.com/article
NEW QUESTION # 19
Cloud Kicks wants to use Paths for onboarding its sales representatives.
Which Path feature should be used to add onboarding value?
- A. A Key fields to complete before next Path stage
- B. Integrated buttons to automate approvals
- C. Actions and recommendations component
Answer: A
Explanation:
Explanation
The Path feature that should be used to add onboarding value for the sales representatives is the Key fields component. The Key fields component allows the admin to specify up to five fields that are important or required for each stage of the Path. The sales reps can see and edit these fields directly from the Path, without scrolling through the record page. This helps to guide the reps on what information they need to gather or update at each stage, and ensures data quality and completeness. The Key fields component can also be used to enforce validation rules or required fields, by preventing the reps from moving to the next stage until they fill out the necessary fields. References:
: Set Up a Path
: Considerations and Guidelines for Creating Paths
: Optimize Sales Processes with Path in Salesforce
NEW QUESTION # 20
Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In-App Learning functionality. CK wants to assign learning content to employees as part of its onboarding process.
Which two features could be assignedto learners? Choose 2 answers
- A. Trailmixes
- B. External LMS Content
- C. Trails
- D. Modules/Badges
Answer: A,D
Explanation:
Explanation
CK can assign learning content to employees using In-App Learning functionality in the following two ways:
Trailmixes: Trailmixes are custom learning paths that can include modules, projects, trails, and even external links. CK can create and assign trailmixes to learners based on their roles, goals, or interests.
Learners can access trailmixes from the Learning Home or the Guidance Center in Salesforce.
Modules/Badges: Modules are units of instruction that cover specific topics and skills. Badges are earned by completing modules or projects. CK can assign modules or badges to learners to help them learn specific features or functionalities in Salesforce. Learners can access modules or badges from the Learning Home or the Guidance Center in Salesforce. References:
1: In-App Guidance in Lightning Experience
2: Learn MOAR in Spring '21 with In-App Learning
3: Enable Users to Learn in the Flow of Work
NEW QUESTION # 21
Which two consideration should be made when conducting a Consequence Scanning workshop?
Choose 2 answers
- A. Examine a product for potential inclusivity after it has been built
- B. Consider design ramifications to prevent misuse and protect communities.
- C. Bring together a cross-function group with varied experiences.
- D. Prioritize marketing opportunities when designingfeatures of a product.
Answer: B,C
Explanation:
Explanation
Consequence Scanning is a workshop method that helps teams to identify and mitigate the potential positive and negative impacts of their products or services on users, society, and the environment. When conducting a Consequence Scanning workshop, two important considerations are:
Consider design ramifications to prevent misuse and protect communities: This means that teams should think beyond the intended use cases and benefits of their products or services, and also consider the possible unintended or harmful consequences that may arise from their design choices. For example, teams should ask themselves how their products or services could be misused, abused, or exploited by malicious actors, or how they could affect vulnerable or marginalized groups, or how they could contribute to environmental or social issues. By considering these design ramifications, teams can proactively address and mitigate the ethical risks and challenges that may emerge from their products or services, and protect the well-being and interests of their users and communities.
Bring together a cross-function group with varied experiences: This means that teams should involve diverse and relevant stakeholders in the Consequence Scanning workshop, such as product managers, designers, developers, researchers, testers, marketers, legal experts, ethicists, users, or representatives from affected communities. By bringing together a cross-function group with varied experiences, perspectives, and backgrounds, teams can gain a more holistic and comprehensive understanding of the potential impacts of their products or services, and avoid blind spots, biases, or assumptions that may limit their vision or judgment. A cross-function group can also foster more creative and collaborative problem-solving, and generate more inclusive and responsible solutions.
References:
How To Run a Consequence Scanning Workshop
Consequence scanning: How to mitigate risks in your service
Incorporate Ethics by Design Concepts
NEW QUESTION # 22
Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points:
Shipment records that belong to their teams can be seen by other users.
Shipment amount should be visible only by managers, but sales reps are able to view it.Which two features did the development team miss that is causing the problems?
Choose 2 answers.
- A. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.
- B. Use isAccessible() method in Apex classes to check field accessibility
- C. Use isSharable keyword in Apex classes to assurerecord visibility.
- D. Use runAs in test class to enforce user permissions and field-level permissions.
Answer: A,B
Explanation:
Explanation
The development team missed two features that are causing the problems:
The With Sharing keyword in Apex classes to enforce sharing rules evaluation. This keyword allows the Apex class to run in the context of the current user and respect the organization's sharing rules.
Without this keyword, the Apex class runs in system mode and ignores the sharing rules, which can result in unauthorized access to records that belong to other users .
The isAccessible() method in Apex classes to check field accessibility. This method returns true if the current user has read access to the specified field, and false otherwise. Without this method, the Apex class does not check the field-level security settings and can display fields that should be hidden from the user, such as the shipment amount .
References:
: Using the with sharing or without sharing Keywords
: Enforcing Sharing Rules in Apex
: Schema.DescribeFieldResult Class
: Enforcing CRUD and FLS
NEW QUESTION # 23
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
Inwhich two ways could confirmation bias be avoided?
Choose 2 answers
- A. Review questions to remove assumptions about issues or problem not supported by quantitative data.
- B. Interview users about the intended use of the product to support the questionnaire creation.
- C. Diversity feedback by ensuring it features as many unique perspective as possible.
- D. Obtain user feedback to reinforce known assumptions and support design decisions.
Answer: B,C
Explanation:
Explanation
Confirmation bias is the tendency to seek out and prefer information that supports our preexisting beliefs, while ignoring or rejecting information that contradicts them. Confirmation bias can affect the validity and reliability of user feedback, as it can lead to biased questions, selective interpretation, and skewed results. To avoid confirmation bias in user feedback, Cloud Kicks can follow these two strategies:
Interview users about the intended use of the product to support the questionnaire creation. This can help Cloud Kicks to understand the user needs, expectations, and goals, and to design questions that are relevant, clear, and unbiased. By interviewing users, Cloud Kicks can also avoid making assumptions about the user behavior, preferences, and pain points, and instead base their questions on real user data and insights 1.
Diversify feedback by ensuring it features as many unique perspectives as possible. This can help Cloud Kicks to reduce the risk of sampling bias, which occurs when the feedback is collected from a group of users that is not representative of the target population. By diversifying feedback, Cloud Kicks can capture a wider range of user opinions, experiences, and feedback, and avoid overlooking or dismissing important user segments or viewpoints 2.
References: [How to Avoid Confirmation Bias in UX Research]
(https://www.smashingmagazine.com/2017/10/avoid-bias-ux-feedback/), [How to Avoid Sampling Bias in User Research] (https://bing.com/search?q=confirmation+bias+in+user+feedback)
NEW QUESTION # 24
Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience.
What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?
- A. Component Blueprints
- B. Experience Lightning Components
- C. JavaScript Frameworks
- D. Custom Lightning components
Answer: B
NEW QUESTION # 25
A UX Designer is considering the design of a record creation screen for the custom object Appointment.
Appointment records have to record types: Virtual and In-Person, Virtual appointments may have different virtual meeting software options, each with fields specific to it.
Which two considerations should be made when creating this record using Dynamic Forms?
Choose 2 answers
- A. The form will not be available on mobile devices.
- B. Fields can be organized into sections.
- C. All software option sections of the form will always be visible.
- D. The use of tabs when creating the record is not allowed.
Answer: B,D
NEW QUESTION # 26
In which two ways could the usability of accordion elements be improved in a mobile environment?
Choose 2 answers
- A. Include persistent headings.
- B. Use the ''back'' browser button to collapse content
- C. Nest an accordion inside of another
- D. Only allow users to open one selection at a time.
Answer: C,D
NEW QUESTION # 27
Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design.
Which three new records would typically be created when they convert a lead?
Choose 3 answers
- A. Converted Lead
- B. Contact
- C. Account
- D. Opportunity
- E. Activity
Answer: B,C,D
Explanation:
Explanation
When a lead is converted in Salesforce, three new records are typically created: a contact, an account, and an opportunity. A contact is a person who is associated with an account and has a role in a sales process. An account is a company or organization that is a potential or existing customer. An opportunity is a sales deal that is in progress or has been closed. These records are linked together and use the information from the lead record. The lead record becomes read-only and is marked as converted. References:
Converting Leads
Lead Conversion in Salesforce
NEW QUESTION # 28
A Development team is not valuing the results of a usability testing session.
How should acceptance of the results be increased?
- A. Invite team members to observe usability sessions.
- B. The Development team can perform script testing.
- C. Include links tobest practice artides for each finding.
- D. Create a new prototype to demonstrate improvement.
Answer: A
Explanation:
Explanation
One of the best ways to increase the acceptance of the results of a usability testing session is to invite the development team members to observe the usability sessions. By observing the sessions, the developers can see how the users interact with the product, what difficulties they face, what feedback they provide, and how they react emotionally. This can help the developers to empathize with the users, understand their needs and expectations, and appreciate the value of usability testing. Observing the sessions can also help the developers to identify and prioritize the issues that need to be fixed, and to collaborate with the UX designer on finding the best solutions. References: [How to Get Stakeholders to Buy into User Research] (https://ux.stackexchange.com/questions/31222/what-is-the-difference-between-usability-testing-and-user-accept
[How to Involve Developers in User Research] (https://bing.com/search?q=usability+testing+acceptance)
NEW QUESTION # 29
A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?
- A. Customize prompt theme
- B. Set prompt permissions
- C. Configure minimum three steps
- D. Specify prompt scheduling
Answer: A,B
NEW QUESTION # 30
A UX Designer has completed discovery, research analysis, and ideation.
How should they prepare for the next phase?
- A. Build partnerships.
- B. Continue iterating.
- C. Determine what to prototype.
- D. Create business model canvas.
Answer: C
Explanation:
Explanation
The next phase for a UX designer after completing discovery, research analysis, and ideation is to determine what to prototype. Prototyping is the process of creating a model, mock-up, or simulation of a user interface to test out ideas and gain feedback from users. Prototyping can be done in a variety of ways, from low-fidelity paper prototypes to high-fidelity digital prototypes. It is important to consider the purpose of the prototype and the amount of detail needed to accurately test out the user experience.
To prepare for the prototyping phase, a UX designer should review the research data and user insights gathered during the discovery, research analysis, and ideation stages. They should determine what needs to be tested out and create a plan for creating the prototype, considering the level of fidelity needed, the resources available, and the timeline. Additionally, they should consider what metrics they want to measure when testing the prototype, such as user engagement, usability, and satisfaction.
References:
[1] https://www.salesforce.com/blog/2019/12/ux-design-prototyping.html [2] https://uxplanet.org/the-importance
NEW QUESTION # 31
How should a UX designer differentiate between a voice and a tone?
- A. Voice reflects the character and tone is one's strength
- B. Voice reflects the expression and the tone is the way one designs
- C. Voice reflects the frequency and tone is one's pitch
- D. Voice reflects the personality and tone is the way ones speaks
Answer: B
NEW QUESTION # 32
What are Salesforce core design principles when making design decisions?
- A. Emphasis, Alignment. Consistency, Beauty
- B. Clarity, Efficiency, Consistency, Beauty
- C. Emphasis, Efficiency, Repetition, Proportion
- D. Clarity, Efficiency, Balance, Proportion
Answer: B
Explanation:
Explanation
The Salesforce Lightning Design System (SLDS) reflects the patterns and components that underpin the Salesforce product. These patterns and components provide a unified language and consistent look and feel when designing apps and products within the Salesforce ecosystem. The Lightning Experience UI, which SLDS represents, was crafted using four core design principles. We encourage you to keep them in mind as you develop your applications. They are1:
Clarity - Eliminate ambiguity. Enable people to see, understand, and act with confidence.
Efficiency - Streamline and optimize workflows. Intelligently anticipate needs to help people work better, smarter, and faster.
Consistency - Create familiarity and strengthen intuition by applying the same solution to the same problem.
Beauty - Demonstrate respect for people's time and attention through thoughtful and elegant craftsmanship. References: Introduction to the Salesforce Lightning Design System
NEW QUESTION # 33
A sales representative needs to quickly see key fields whenever viewing an opportunity.
Which three Salesforce feature would allow fields to be available when they are viewing arecord?
Choose 3 answers
- A. List Views
- B. Highlights Panel
- C. Customer Links
- D. Compact Layout
- E. Tabs
Answer: A,B,D
Explanation:
Explanation
These three features allow fields to be available when viewing a record in Salesforce.
A highlights panel displays key fields at the top of a record page in Lightning Experience. It can be customized to show the most important information for each object.
A compact layout determines which fields appear in the highlights panel, the list view hover, and the Salesforce app. It can be assigned to different record types and profiles.
A list view displays a set of records that meet specified filter criteria. It can be sorted and filtered by different fields, and users can select which fields to display in the list view.
References:
[Customize the Highlights Panel]
[Create and Assign Compact Layouts]
[Create and Customize List Views]
NEW QUESTION # 34
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