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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which data is synchronized bidirectionally between SAP Cloud for customer and SAP CRM on premise?

A) Ticket
B) Activity
C) Promotion
D) Campaign

2. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Fine-tuning activities
B) Workflow rule
C) Code list restriction
D) Scoping option

3. Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

A) Discount list
B) Business configuration
C) Campaigns
D) Account hierarchies
E) Personal addresses and contacts

4. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A) Create and schedule social media import run
B) Maintain Next Ticket configuration
C) Set up access to social media account
D) Set up service level determination for social media channel
E) Select the channel type

5. Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?

A) Google Docs
B) Mindouch
C) SAP JAM
D) Microsoft Sharepoint

Solutions: