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Apple Macintosh Service Certification Sample Questions:

1. Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.

A) Target Disk Mode
B) NetBoot
C) Open Firmware
D) Apple Remote Desktop

2.
A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Mac Pro? SELECT TWO

A) Apple Hardware Test
B) MRI
C) Apple Name Tool
D) Terminal
E) Console
F) System Profiler
G) GSX

3. You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ________________ and _______________. SELECT TWO

A) handle any ESD-sensitive components by the connectors, rather than by the edges
B) discharge the display to protect the other ESD-sensitive components
C) ask other technicians to avoid touching you when you are working on ESD-sensitive components
D) always place ESD-sensitive components on metal surfaces
E) ground yourself and the equipment you are working on

4. Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE

A) Force the card into the slot.
B) Start up from the Mac OS X Installer DVD or external disk and check System Profiler.
C) Back up user data, then erase and reinstall Mac OS X.
D) Reset PRAM.
E) Reset the SMC.
F) Remove and reinsert the card with a third party SD card adapter.

5. When you work at a customer site, you do not need to take any precautions to avoid ESD damage.

A) True
B) False

Solutions: