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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A) The AES is not equipped with a correct AES license.
B) The AES Switch Link Is down to Communication Manager.
C) Avaya Oceana is not equipped with an Oceana Base license.
D) The AES CTI CSC user and password are Incorrect.

2. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is an agent selection component based on attribute matching across all channels.
B) It is a normalized model for all resources and Interactions that provides states for resources and interactions.
C) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
D) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.

3. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
B) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
C) Add the new Avaya Oceana agent using Control Manager.
D) Remove the Agent ID from Communication Manager.

4. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Context ID
B) Call Ref ID
C) Call ID
D) Session ID
E) UCID

5. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)

A) Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
B) UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
C) PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
D) CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
E) Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/

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