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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

A) By using the benefit of Avaya Aura® Contact Center
B) By using the benefit of Avaya IX'M Workforce Engagement
C) By using the benefit of Avaya Proactive Contact
D) By using the benefit of Call Center Elite
E) By using the benefit of Avaya Call Management System

2. Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

A) Enterprise
B) Custom
C) ReadyNow
D) Secure

3. Refer to the exhibit.

The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?

A) Avaya Aura® Call Center Elite Multichannel
B) Avaya Experience Portal
C) Avaya Aura® Application Enablement Services
D) Avaya Aura® Communication Manager

4. A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?

A) Enhanced Call Control Snap-in
B) Engagement Designer Snap-In
C) Context Store Snap-In
D) Presence Snap-in D)

5. Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

A) Remote upgrade of servers is supported, and site visit is not required.
B) Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
C) Standard VMware version (non-customized) is used.
D) Avaya provides tools to install/upgrade the VMware hypervisor.

Solutions: