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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What does db_mgr script do?

A) It copies calling lists to *.old.
B) It rolls up the daily data into monthly statistics.
C) It removes all old and outdated files from the system.
D) It runs a backup of the database to DVD.
E) It stops and starts the database

2. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A) calling party number (ANI) by record
B) calling party number by Job
C) carrier/phone service provider should suppress ANI from dialer
D) carrier/phone service provider should build a Caller ID table based on called number and display based on this value
E) hard coding Automated Number Identification (ANI) on the Digital switch

3. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
B) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.
C) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
D) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.

4. You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?

A) Stop and start the LDAP service on the primary and secondary dialers.
B) Stop and start the LDAP service on the primary dialer only.
C) Stop and start the dialer processes on the primary and secondary dialers.
D) Stop and start the mid-tier processes on the primary dialer only.

5. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?

A) system
B) sysadm
C) auditor
D) reporter

Solutions: