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Avaya 6202-1 exam : Avaya Aura(TM) Contact Center Implementation Exam

6202-1 Exam Questions
  • Exam Code: 6202-1
  • Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
  • Updated: Oct 25, 2026
  • Q & A: 65 Questions and Answers
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Avaya 6202-1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Architecture and Components20%- Integration with Avaya Aura Communication Manager
- Hardware and software requirements
- Avaya Aura Contact Center solution overview
Topic 2: System Administration and Features25%- Call routing and scripting
- Agent and supervisor configuration
- Contact Center Manager configuration
- Reporting and monitoring setup
Topic 3: Upgrades and Integration10%- Integration with third-party applications
- Software version upgrades
Topic 4: Installation and Configuration30%- Server OS preparation and setup
- Licensing and activation
- Network and database configuration
- Core component installation
Topic 5: Maintenance and Troubleshooting15%- Common connectivity and performance issues
- Backup and restore procedures
- Log analysis and diagnostics

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