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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. A regional government office runs a media broadcasting station that is funded almost entirely by individual and corporate donations. An eight-person team is in charge of planning and coordinating the receipt of gifts including entertaining guests with the CEO and asking philanthropists for large contributions. The manager of the team is results-driven and has consistently led the team to achieve challenging goals for five years. The manager recently moved further away from the office to afford higher quality education. The manager sends an urgent email to the HR director indicating an immediate need to work remotely three days per week. The manager also wants to avoid commuting traffic and come into the office after 11 am. The office has a flexible schedule policy but it has not been reviewed in some time.
The regional government office has been slow to adopt new management approaches, which has made it difficult for the office to compete for top talent in the regional workforce. What should the HR director do to ensure buy-in from managers and executives regarding changes to the telework policy?

A) Invite HR representatives from other organizations to talk about their strategies with office executives.
B) Review exit interview surveys of employees who have left the company.
C) Research telework best practices and their effect on engagement and retention.
D) Invite managers and executives to a meeting to discuss the office succession planning approach.

2. The assistant manager has four trainees directly reporting to him. His trainees attend quarterly training seminars at the corporate of the and are asked to prepare for the next one by setting a prof essional goal. The assistant manager meets with each of them before the training to review the goals that they set. Which of the employees should the assistant manager encourage to change their goal?

A) Employee A: My goal is to successfully complete the training program by September.
B) Employee B: My goal is to increase my add-on sales by 10% over the next three months,
C) Employee D: My goal is to double the store,s prof itability over the next six months.
D) Employee C: My goal is to submit three employee referrals to talent acquisition before theend of the year.

3. A company introduces a new product and needs its call center employees to go through extensive product training so that they can answer customer questions. The training is conducted through an online learning portal, set up as a labyrinth, that employees have to navigate through. Along the way, they learn about different aspects of the product, take quizzes, collect points, and move up levels to access more information. What type of learning is this?

A) Maze product training
B) Play-based learning
C) Gamification
D) Scenario-based learning

4. What types of human resource metrics would you calculate to quantify the severity of the issue?

A) Retention rate
B) Performance and potential
C) Turnover rate
D) Time since last promotion

5. Which demand forecasting methodology best supports a workforce management strategy regardless of industry?

A) Managerial judgment
B) Technological forecast
C) Work study
D) Ratio-trend

Solutions: