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Pegasystems PEGAPCSA85V1 exam : Pega Certified System Architect (PCSA) 85V1

PEGAPCSA85V1 Exam Questions
  • Exam Code: PEGAPCSA85V1
  • Exam Name: Pega Certified System Architect (PCSA) 85V1
  • Updated: Sep 17, 2026
  • Q & A: 89 Questions and Answers
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Pegasystems PEGAPCSA85V1 Exam Syllabus Topics:

SectionWeightObjectives
Case Management28%- Approvals and Correspondence
  • 1. Configure approval processes
  • 2. Send email correspondence
  • 3. Implement authority matrices
- Case Life Cycle Design
  • 1. Design case stages and processes
  • 2. Configure case statuses
  • 3. Add instructions and optional actions
- Routing and Service Levels
  • 1. Manage urgency, goals, and deadlines
  • 2. Route assignments to users, work groups, and work queues
  • 3. Configure service-level agreements
Data and Integration23%- Integration
  • 1. Use connectors and services
  • 2. Connect to external systems
- Data Modeling
  • 1. Create data objects and relationships
  • 2. Manage data pages
Reporting9%- Reporting Features
  • 1. Configure dashboards
  • 2. Create reports and report definitions
User Experience17%- UI Development
  • 1. Configure portals and views
  • 2. Design responsive user interfaces
- Forms and Validation
  • 1. Implement validation rules
  • 2. Create forms and controls
Security8%- Access Control
  • 1. Authentication and authorization
  • 2. Roles and privileges
Application Development15%- Rules and Reusability
  • 1. Application layering and inheritance
  • 2. Rule resolution concepts
- Business Logic
  • 1. Decision rules
  • 2. Activities and automation

Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

Question #1

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?

  • A. Urgency value continues to increment as configured.
  • B. Urgency value remains at 100, but other service level processing continues.
  • C. The user is notified that the maximum urgency has been reached.
  • D. Service level processing is halted until the assignment is completed.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types. Select the case lifecycle design that satisfies this requirement.

  • A. Add a router to the Select Account Type assignment.
  • B. Add an optional action to the stage that contains the Select Account Type assignment.
  • C. A user view for requesting information to the Select Account Type assignment.
  • D. Add a case-wide optional action.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

A user view includes a list of four urgency options selectable by radio buttons. How do you configure the selection list?

  • A. Configure a field group with selectable urgency options.
  • B. Configure a picklist with radio buttons for the urgency options.
  • C. Configure a drop down field with selectable urgency options.
  • D. Configure a Boolean field with selectable urgency options.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

The inheritance path for an application contains four copies of the pyDefault data transformation that set property values for two properties: Work item Urgency and Prefix.

If the Call data transforms in superclass option is enabled for each data transform, what are the values of Work Item Urgency and Prefix use crates an auto claim case?

  • A. Work Item Urgency =10, prefix = 0-
  • B. Work Item Urgency = 25, prefix = C-
  • C. Work Item Urgency =20, prefix =C-
  • D. Work Item Urgency =25, prefix = [no value]
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

NO.76 The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?

  • A. Review
  • B. Verification
    C Repair
  • C. Submission
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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