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| Section | Objectives |
|---|---|
| Organizational Structure and Culture | - Organizational culture dimensions - Organizational design principles - Organizational structure types - Organizational change and development - Organizational communication |
| Individual Behavior and Personality | - Personality traits and theories - Motivation theories (Maslow, Herzberg, Vroom) - Perception and attribution - Attitudes and job satisfaction - Individual decision-making |
| Group Behavior and Dynamics | - Team building and teamwork - Group development stages - Conflict and negotiation - Power and political behavior - Group structure and roles |
| Leadership Theories | - Contemporary leadership perspectives - Transformational vs transactional leadership - Contingency theories - Trait approaches to leadership - Behavioral approaches |
1. What is an advantage of a strong organizational culture?
A) There is a formation of strong employee commitment.
B) The internal climate exhibits low behavioral control.
C) Core values are not intensely held and widely shared.
D) There is ambiguity in what employees perceive as expectations.
2. What are two of the three forces that play a particularly important role in sustaining an organization's culture?
A) Actions of top management and socialization process
B) Actions of top management and employee education level
C) Personal background of key employees and selection process
D) Personal background of key employees and socialization process
3. Employee A noticed that Employee B was late for work, and A's perception of why B was late will determine what action A takes in this situation. Considering attribution theory, which factors will determine A's perception regarding whether B's behavior was internally or externally caused?
A) Creativity, relationships, and expertise
B) Problem, criteria, and alternatives
C) Situation, attributes, and alternatives
D) Distinctiveness, consensus, and consistency
4. After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?
A) Two factor theory
B) Maslow's hierarchy of needs
C) X and Y hierarchy
D) Bigelow's three factor theory
5. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?
A) Make the group larger
B) Establish more rigid roles for group members
C) Increase the difficulty of becoming a group member
D) Physically isolate the group
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |
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