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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A technician works for a company that uses an application to track licensing information.
The application runs in the background on the Windows 7 computers. A technician receives a call stating that the licensing tracking software is not running. Which of the following should the technician perform to ensure that the application is always running?

A) Run the application in compatibility mode
B) Install application in Windows XP mode
C) Keep Windows updated with the latest patches
D) Set the service to automatically start

2. Which of the following would be the QUICKEST means of removing data from a hard drive, when there is no consideration regarding the total destruction of the data?

A) Low level format
B) Standard format
C) Drive wipe
D) Overwrite program

3. A customer calls a technician frequently for the same problem. Which of the following troubleshooting steps MUST the technician perform NEXT to attempt to permanently solve this issue?

A) Document findings, actions, and outcomes.
B) Establish a plan of action to resolve the problem and implement the solution.
C) Verify full system functionality and implement preventive measures.
D) Identify the problem or symptoms.

4. Which of the following, when implemented on an unsupervised public kiosk which is used by walk-ins, increases its security posture the MOST?

A) Implement a screensaver.
B) Disable guest access.
C) Use strong passwords.
D) Rename the administrator account.

5. A customer calls and reports that when they walk away from their laptop for an extended period of time they have to reconnect to wireless when they get back. Which of the following will MOST likely correct this issue?

A) Replace the wireless card
B) Adjust power settings
C) Install a higher capacity battery
D) Disable screensaver

Solutions: