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EXIN ITIL Foundation (V4) Sample Questions:

1. Which is CORRECT about change authorization?

A) Assignment of the change authority is based on the charge type and model
B) A change authority is assigned each time a standard change is requested
C) The chance authority will ensure changes are authorized after they are deployed
D) Emergency changes are authorized by the technician making the change

2. Which statement about standard changes is CORRECT?

A) The change does not require additional authorization
B) The change can be implemented with less testing if necessary
C) A full assessment should be completed each time the change is implemented
D) The appropriate change authority should be assigned to each type of change

3. Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

A) Relationship management
B) Supplier management
C) Change enablement
D) Service desk

4. Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A) Meeting stakeholder expectations
B) Ensuring service components are available
C) Understanding the organization's vision
D) Understanding stakeholder needs

5. What is a definition of a problem?

A) Any change of state that has significance for the management of a configuration item (CI)
B) A cause, or potential cause, of one or more incidents
C) An unplanned interruption to a service, or reduction in the quality of a service
D) An incident for which a full resolution is not yet available

Solutions: