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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A) Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
B) Required Products must be added to both the Work Order and all Work Order Line Items.
C) Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.
D) Quantity and Unit of Measure are required when adding a Required Product.

2. Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?

A) Skill Requirements and Products Consumed
B) Estimated Duration and Sen/ice LevelAgreement
C) Products Required and Estimated Duration
D) Products Required and Skill Requirements

3. AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

A) Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.
B) Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.
C) Create a custom number field to capture the tier number on the service resource.
D) Create a queue for each tier group within each territory on the Service Appointment object.

4. Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers

A) Associate 2 Work Type called Site Visit to a Maintenance Plan
B) Associate a Required Skill called Site Visit to aMaintenance Plan.
C) Auto-generate Work Orders with a 14 daya Generation Timeframe.
D) Auto-generate Work Orders with a 14 day Generation Horizon.

5. Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?

A) Add the ExcludeTechnician from Geolocation Tracking permission to a permission set and assign it to contractors.
B) Uncheck the Geocoding field on the Contractor's profile.
C) A Uncheck the Collect Service Resource Geolocation History field in Field Service MobileSettings.
D) Set the Geolocation Update Frequency field to zero for contractors.

Solutions: