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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Aussagen zu Prozessen ist INKORREKT?

A) Ein Prozess kann Richtlinien, Standards und Richtlinien definieren
B) Das Ziel eines IT-Prozesses sollte in Form von Geschäftsvorteilen und -zielen ausgedrückt werden
C) Die Definition von Prozesssteuerung ist "Die Aktivität zur Planung und Steuerung eines Prozesses mit dem Ziel, Best Practice zu erreichen".
D) Die Ausgabe eines Prozesses muss den aus den Geschäftszielen abgeleiteten Betriebsnormen entsprechen

2. Welche der folgenden Aussagen ist für jeden Prozess RICHTIG?
1. Es liefert seine primären Ergebnisse an einen Kunden oder Stakeholder
2. Definiert Aktivitäten, die von einer einzelnen Funktion ausgeführt werden

A) Beides
B) nur 2
C) Keines der oben genannten
D) 1 nur

3. Die Strategie für IT-Service-Kontinuität sollte auf Folgendem basieren:
1) Aufbau der Servicetechnik
2) Geschäftskontinuitätsstrategie
3) Analyse der Geschäftsauswirkungen
4) Risikobewertung

A) nur 2, 3 und 4
B) nur 1, 2 und 3
C) nur 1, 3 und 4
D) nur 1, 2 und 4

4. In welchem ​​der folgenden Bereiche wäre die ergänzende ITIL-Anleitung hilfreich?
1. Anpassung von Best Practice für bestimmte Branchen
2. Integrieren Sie ITIL in andere Betriebsmodelle

A) 2 nur
B) Keine der oben genannten
C) 1 nur
D) beides

5. Die Gestaltung von IT-Diensten erfordert die effektive und effiziente Nutzung von was?

A) Menschen, Prozesse, Produkte, Partner
B) Menschen, Prozesse, Partner, Leistung
C) Leistung, Prozess, Produkte, Pläne
D) Menschen, Produkte, Pläne, Partner

Solutions: