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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What type of reports can be produced with SAP EarlyWatch Alert?

A) Reports with animations
B) Reports exclusively without graphics
C) Reports exclusively with graphics
D) Reports with or without graphics

2. What characterizes On the Job Enablement sessions?

A) They are workshops coordinated by the Partner Services Adviser (PSA).
B) They are not available to Channel partners.
C) They are open workshops.
D) They are chargeable add-ons.

3. Which of the following sentences describes the process flow as depicted in the attached picture?

A) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
B) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
C) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
D) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.

4. Which application within Root Cause Analysis should be used to add a Technical System?

A) Diagnostic Setup
B) System Maintenance
C) Agent Administration
D) System Conflict Resolution

5. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) Additional recommendations from support consultants
B) Performance overview
C) User's login and password
D) System configuration

Solutions: