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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

Question 1

An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A. Work Assignment
B. Engagement Designer
C. Context Store
D. Co-Browsing

Question 2

What should a functional architecture discussion cover?

A. Customer evolution plans and Avaya solution to their problems
B. A design of the needed components and Interconnections
C. Network plan of the existing Infrastructure
D. Bill of Materials to quantify the costs

Question 3

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
B. It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
C. As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
D. It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

Question 4

Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A. Avaya Contact Recording
B. Avaya Enhanced Contact Recording
C. Avaya Contact Recording Advanced
D. Avaya Basic Contact Recording

Question 5

When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A. Google Chrome 74.0 64 bit
B. Microsoft Internet Explorer 11.0 32 bit
C. Microsoft Edge 64 bit
D. Firefox 66.0 32 bit

Solutions: