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Avaya 3312 exam : Avaya Aura® Contact Center Administration Exam

3312 Exam Questions
  • Exam Code: 3312
  • Exam Name: Avaya Aura® Contact Center Administration Exam
  • Updated: Nov 03, 2026
  • Q & A: 70 Questions and Answers
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  • The passing score: 70%

  • Time Duration: 120 mins

  • Number of Questions: 100 questions

  • Languages: English

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Avaya 3312 Exam Syllabus Topics:

SectionObjectives
Topic 1: Contact Center Fundamentals- Core Concepts
  • 1. Configuration fundamentals
  • 2. Avaya Aura Contact Center architecture
  • 3. Contact Center components and services
Topic 2: Troubleshooting and Maintenance- Issue resolution
  • 1. Connectivity and performance troubleshooting
  • 2. System validation and checks
Topic 3: Reporting and Monitoring- Statistics and Displays
  • 1. Historical reporting
  • 2. Real-time statistics
Topic 4: Configuration and Administration- System Setup and Tools
  • 1. Configuration Tool spreadsheet
  • 2. Contact Center Manager Administration (CCMA)
  • 3. Access and Partition Management
- Resource Management
  • 1. Skillsets and agent definitions
  • 2. Global settings and variables
  • 3. Threshold and presentation classes
Topic 5: Script and Flow Design- Orchestration Designer
  • 1. IVR and announcements
  • 2. Script application creation
  • 3. Flow blocks and logic use

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