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Avaya APSS Unified Communications Online Test Sample Questions:

1. Samantha has a client with an older Communication Server 1000. Although they are not interested in going to an Avaya Aura* environment today, she wants to get them to upgrade to release 7.6 so they could easily move to Avaya Aura@ in the future. She has come to you for assistance. What two client needs would help her justify an upgrade to release 7.6? (Choose two.) Need for:

A) Support of 96X1 SIP endpoints on Communication Server 1000 SIP line gateway
B) Direct integration with Microsoft@ Lync
C) A current conferencing or messaging solution such as: Avaya Aura@ Conferencing, Modular Messaging, and Avaya Aura@ Messaging
D) The Call Center Elite application
E) An Avaya soft client to support remote and mobile workers.

2. You are in discussions with an Avaya customer who has expressed interest in customizing the interactions of their call centers. You have mentioned that the Avaya Aura8 Collaboration Environment is a secure, cost-efficient development platform. What are two additional statements that you might share with the customer? (Choose two.)

A) Avaya Aura* Collaboration Environment integrates Unified Communications and contact center resources with business applications and workflows
B) Avaya Aura* Collaboration Environment does NOT require prior communications development skills
C) Avaya Aura* Collaboration Environment requires extensive communications development skills that Avaya Professional Services can provide
D) Avaya Aura* Collaboration Environment is a closed development environment

3. A leading reseller (* Reseller*) of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology ("CCT") suite of products from $1m to $3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products. Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A) Yes, so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya*s policy.
B) No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
C) No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products

4. Mother, your client contact, understands that applications like messaging, conferencing, and presence are part of the application layer of the Avaya Aura8 architecture. She wants to know why that is important since she could have the same centralized applications connected to her PBX. What reason will you want to discuss with her?

A) Security is improved for the applications because they are in a separate layer.
B) Applications can be deployed to any user, in the network, based on need rather than the corresponding PBX.
C) Speed of the application is increased, which allows the users to be more efficient.
D) Upgrades for applications are automatic so users get the latest versions.

Solutions: