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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to re-create the message template across the multiple interfaces.
B) The change is reflected across all interfaces by default.
C) You need to copy and paste the source code across the multiple interfaces.
D) You need to use the export and import option.

2. Which is an invalid data type?

A) Integer
B) Float
C) Text area
D) Menu
E) Radio
F) Text field
G) Date/time

3. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
B) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
C) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
D) https://yoursite.domain/services/rest/connect /latest/accounts/3
E) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
F) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3

4. Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A) No exit or finished event is being triggered on the script pages.
B) The script beginning and ending buttons are not enabled for the script pages.
C) The agents are not able to get to the pages where they can end the script.
D) No return events are listed in the incident workflow for the script to use.

5. Which two statements are true about generic objects?

A) They are used when working with custom objects only.
B) They require the type of data to be set dynamically.
C) They can be used with standard objects.
D) They belong to a stand-alone class that is not derived from an RN object.
E) They automatically consider a package to consist of custom objects.

Solutions: