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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A) allows the display of a product hierarchy specifically for service purposes
B) allows you to use the same product hierarchy as sales
C) requires less work and effort
D) allows use of a simpler hierarchy

2. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add the Product object to your DCS application.
B) Add images as the product image will not be pulled from Engagement Cloud.
C) Add product ID(s) to the database component.
D) Configure products groups and product items in Engagement Cloud.

3. Which three statements are true about building Digital Customer Service (DCS) applications?

A) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
B) Many DCS applications can be active in production at the same time.
C) DCS application can be embedded in other sites.
D) Only one version of a DCS application can be active in production at any time.

4. Which two options are true about reporting on milestones?

A) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B) Administrator-defined milestone data is not included in Analytics.
C) No standard reports on milestones are provided.
D) Milestone reporting is performed via the CRM Service Request Real-Time subject area.

5. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A) Icons
B) Roles and privileges
C) Fields
D) Exports
E) Objects
F) Themes
G) Object workflow
H) Reports

Solutions: